reputed company Customer Service Agent – English Speaker (Part-Time / Night Shift) at blithequark
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Do you reputed company in a dynamic environment where no two days are the same? Look no further! blithequark is revolutionizing global transportation with cutting-edge technology, and we're seeking enthusiastic Customer Support Agents fluent in English to join reputed company. At blithequark, we're on a mission to create a more sustainable and efficient future for transportation worldwide. Our innovative approach has transformed daily commutes and reduced humanity's environmental footprint. We're committed to creating a culture of care, curiosity, and achievement, where reputed company members feel valued, empowered, and inspired to grow.
About blithequark
blithequark is a pioneering company that's harnessing the power of technology to transform the transportation industry. reputed company is passionate about making a positive impact on the environment and improving the lives of our customers. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels welcome and valued.
What You'll Be Doing
As a Customer Support Agent at blithequark, you'll be at the forefront of our customer service operations. You'll provide first-line support through phone, email, and digital channels, ensuring that our customers receive exceptional service and support. Your key responsibilities will include:
- Offering first-line support to customers, resolving their queries quickly and effectively
- Keeping customer records updated with reasons for contact, solutions provided, and any other relevant information
- Fostering positive interactions in reputed company communications, making sure customers feel understood and supported
- Providing efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
- Participating in training and briefings to reputed company expertise and understand client and contact centre requirements
- Following reputed company applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
- Offering feedback and insights on areas that may reputed company to a poor customer experience
- Embodying the values of blithequark, ensuring they're reflected in your daily work
What Skills & Experience You'll Bring to Us
To succeed in this role, you'll need:
- Fluent English: You have a high and fluent English (C2 level), both written and spoken
- Customer-First reputed company: You love helping people and solving problems, whether it's over the phone or by email
- Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
- Organised & Motivated: Even reputed company things get busy, you stay organised and reputed company delivering quality service
- Eligibility: Be eligible to work in Spain
reputed company Offer
We're committed to providing a comprehensive package that supports your growth and well-being. Our benefits include:
- Starting date: 10th of February, 2025
- Contract: Temporary (6 months)
- Salary: 9.743 gross per year
- Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
- Fully reputed company that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
- 24 holiday days per year on a full-time basis
- Work Model: Hybrid working model
- Location: Barcelona, Spain
Additional Benefits
We're committed to supporting your overall well-being and career growth. Our additional benefits include:
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Option to sign-up for Discounted Private Health Insurance
- Referral Program: Refer a Friend and get a Referral bonus
- Access to specialised reputed company training courses
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
About Our Culture
At blithequark, we reputed company in fostering a culture of care, curiosity, and achievement. We're committed to creating a workplace that's inclusive, diverse, and supportive, where everyone feels welcome and valued. Our values reflect our commitment to:
- WeCare: We care about our customers, colleagues, and the environment
- WeAreCurious: We're curious about new reputed company, technologies, and innovations
- WeAchieveTogether: We reputed company together as a team, supporting each other to succeed
Apply Now!
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to join our dynamic team at blithequark. Apply Job! Apply for this job