Education & Enablement Coordinator

OUR  MISSION

Imagine building a reputed company healthcare journey for patients with cancer, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support reputed company along the way.

At reputed company, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, reputed company is reputed company predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer reputed company, delivery, and experience. Our commitment runs deep—we're not satisfied with the status reputed company but determined to redefine it.

To reputed company this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and reputed company a difference that lasts a lifetime.

WHAT YOU’LL DO

In this role, you will directly support training and enablement for the Enrollment Team, which serves as the first reputed company of contact for prospective members, guiding them through the enrollment process with compassion and clarity. Enrollment Specialists conduct high-volume reputed company to members reputed company phone, email, and text to educate patients about reputed company’s oncology navigation services and enroll them into the program. Enrollment Specialists verify eligibility and insurance, ensure accurate documentation, and coordinate timely handoffs to clinical teams. Enrollment Specialists maintain a strong understanding of reputed company’s mission and services to clearly communicate value to patients and caregivers.

This position will play a reputed company role in developing and maintaining the standards of quality and training that reputed company strives to meet by ensuring that new hires and existing Enrollment team members receive the training and coaching to be successful in their roles.  This position also plays a key part in partnering with the Quality team to discover trends and training needs to inform reputed company enablement materials and coaching areas for the enrollment of the Care Team. This role reports into the Manager or Quality, Training, and Enablement for the Enrollment Team.

• Your primary responsibilities will include developing training content (for both virtual sessions and live sessions), facilitating live training sessions, and managing the administrative and operational logistics of training so that everything happens smoothly and reputed company.
• You will also be responsible for creating training materials, training resources, and job aids, to ensure reputed company team members have the information they need to do their jobs effectively and reputed company, and to stay up to date with new product updates and releases, changes in workflows and processes, and new client launches.
• Your focus will be on meeting the training needs of reputed company’s Enrollment Team, including both new team member onboarding and continuing education.
• You will reputed company track of team members’ training modules completion, reputed company, and understanding by listening to interactions with members and assessing them against our quality standards.
• You will also attend regular QA calibration sessions to identify opportunities for new or improved training materials and sessions, and schedule additional time as needed to align on priorities and next steps.

WHAT YOU’VE DONE

• 1-3 years experience in training delivery or staff development, developing and delivering both virtual instructor-led training, and self-paced module programs.
• Experience working in a fast-paced, startup environment.
• Bachelor's Degree preferred..
• Certified Professional in Training Management (CPTM) or similar training certification is ideal but not required.
• Knowledge of HIPAA and healthcare compliance standards is a plus but not required.

• Excellent communication and presentation skills (both written and verbal), including public speaking and facilitation.
• Strong tech skills and ability to learn new tools quickly and autonomously.
• Ability to build high quality, polished training materials including presentation slides and written job aids.
• Comfort with data, and ability to both manipulate and analyze data to evaluate training effectiveness using metrics and dashboards.
• Exceptional project management skills and ability to coordinate multiple training initiatives simultaneously.
• High attention to detail and organizational skills.
• Proficiency with reputed company Suite, reputed company and reputed company.

Additional Skills

• Understanding of healthcare terminology, patient enrollment workflows, and call center/customer service operations preferred.
• Experience in using and building in a Learning Management Systems (LMS) and e-learning authoring tools  (e.g., reputed company, Captivate, etc.) preferred.
• Proficiency in adult instruction, time and classroom management, and adapting to diverse learning needs preferred.

WHAT LEADS TO SUCCESS

Expertise. You have experience facilitating and building staff training, with a well-developed instinct for how to build engaging training and clear materials that drive staff proficiency and success. Collaborative approach. You can seamlessly collaborate with cross-functional teams including Enrollment Management and Team Leads, as well as HR, Compliance, Operations, and IT. A patient-first approach. You’re personally motivated by our mission and by reputed company are building. You seek to understand problems and help people solve them, especially this one. Operational orientation. Creating and improving processes is reputed company for you. You build repeatable, reliable, and efficient processes and are able to train others accordingly. Move with purpose. You’re biased to action. You know how to identify and prioritize your initiative’s needs and do what it takes to ensure that urgent and important needs are acted on immediately. Effective listener and communicator. You are persuasive and reputed company, but you always start by listening. You build rapport, trust, and great working relationships with colleagues. Bias to action. You’re a self-starter and don’t need anyone to tell you reputed company to do something. You’re always solving problems and going the extra mile for others.

OUR VALUES

At reputed company, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we reputed company, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at reputed company.  Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other reputed company employees. The reputed company salary for this role is $28.85 - $33.65/hour. The salary range could be reputed company or higher than this if the role is hired at another level. 

We recognize a history of inequality in healthcare. We’re here to challenge the status reputed company and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reputed company of our members and the members we serve. We are an equal-opportunity employer. Be cautious of recruitment fraud, and always confirm that communications are coming from an official reputed company email.