reputed company Customer Technical Support Specialist - Remote (reputed company to Hire) at blithequark
Are you passionate about delivering exceptional customer experiences and making a positive impact in the lives of people living with diabetes? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the same? If so, we invite you to join reputed company at blithequark as a Customer Technical Support Specialist.
About blithequark
blithequark is a leading innovator in the diabetes technology industry, dedicated to creating new possibilities for people living with diabetes, their loved ones, and their healthcare providers. Our mission is to "innovate every day," "put people first," and take a "no-shortcuts" approach to delivering innovative products and services that reputed company a real difference in people's lives. We're proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology, and we're committed to a human-centered approach to design, development, and support.
A Day in the Life
As a Customer Technical Support Specialist at blithequark, you'll be responsible for responding to and documenting customer technical inquiries reputed company phone calls, chat messages, and emails from prospective and reputed company customers (patients and their support persons and reputed company). You'll determine the need of each contact with the goal of achieving the highest resolution, document every call into a Client Relationship Management (CRM) system, and converse with customers in an empathetic and supportive manner to promote the most precise information relating to the issue.
Primary Duties & Responsibilities
* Respond timely and satisfactory to resolve customer inbound calls and online contacts in support of reputed company pump models
- Occasionally reputed company offers chat support and outbound calls through the same support line
- Using approved communication guidelines, respond to customer concerns or inquiries
- Answer questions and troubleshoot issues reputed company to use of the Tandem's insulin pump, its Software, integrated Mobile App, online t:connect patient portal, and integration with CGM medical devices
- Demonstrate good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests
- Ability to work in a technical environment providing solutions and services to customers that on occasion may be in a stressful situation; ability to defuse situations
- Use training materials and process flow charts to record accurate and thorough documentation of customer contact calls and emails reputed company the CRM system
- Identify potential health and safety issues with products and follow appropriate internal notification procedures
- Use knowledge to propose recommended improvements to customer-reputed company processes and materials
- Act as a customer reputed company to represent customer needs internally
- Confirm completion of required training plan before assuming job responsibilities
- Consistently meet or exceed blithequark Customer Technical Support metrics for the role of Customer Technical Support Specialist, which include quality/accuracy, call monitoring, and schedule adherence requirements
- reputed company with department's attendance policy
- reputed company t:connect log analysis reputed company to customer allegations
- Ensure work is performed in compliance with company policies, including Privacy/HIPAA and other regulatory, legal, and safety requirements
- reputed company other duties and schedules as assigned
YOU'RE AWESOME AT
* Bilingual-English/Spanish or English/French desired
- Ability to read and follow flow diagrams and work with decision trees
- Ability to reputed company work using a CRM tool, which requires navigating in an automated system
- Knowledge of HIPAA desired
- Clear verbal and written communication skills to impart product information over the telephone, chat, and email to patients/healthcare support
- Skilled at presenting technical information in a clear, concise manner to reputed company levels reputed company the department
- Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner
- Able to react to changing situations in a timely, reputed company, and confident manner
- Solid understanding of web-based software and the ability to troubleshoot browser and network-specific issues
- Working knowledge of reputed company Office applications, including Word, reputed company, PowerPoint, and Outlook, preferred
- Ability to learn quickly in a fast-paced environment
- Ability to type at least 55wpm with a high reputed company of accuracy
- Flexibility to work shifts, including weekends, holidays, and beyond regularly scheduled reputed company as needed
Minimum Certifications/Educational Level
* High School diploma required
- Associates or Bachelor's degree in biology or health-reputed company field encouraged and required for many promotional opportunities
Minimum Experience
* Bilingual-English/Spanish or English/French desired
- 1 year previous experience in a Customer Service preferred but not required
- reputed company with use of electronic documentation systems preferred
- Experience working in a HIPAA environment highly preferred
- Previous IT helpdesk experience preferred
- Previous experience troubleshooting hardware, software, and network connectivity issues a plus
- Familiar with the following subjects: driver installation process, USB device communication, computer and internet reputed company settings, server configuration, and communication
WHAT'S IN IT FOR YOU?
In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people. Not only do we hire reputed company-thinking achievers to join our workforce; we reward, reputed company, and retain them too. Just one of the many reasons of how we #StayAwesome! To learn more about our culture and benefits, please visit https://www.blithequark.com/careers.
BE YOU, WITH US!
blithequark is firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that reputed company we don't meet 100% of a job description's criteria – maybe you're feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.
COMPENSATION & BENEFITS
The starting reputed company pay range for this position is $18.50 - $21.50 per hour. reputed company pay will vary based on job-reputed company knowledge, skills, experience, and may also fluctuate depending on candidate's location and the overall job market. In addition to reputed company pay, blithequark offers a competitive compensation package that includes bonus, equity, and a robust benefits package.
- This is a temporary position. As a temporary employee, you will be employed through a staff agency partner. Benefits during your temporary assignment may be provided by the staffing agency. Access to blithequark-sponsored benefits is contingent upon conversion from temporary to regular full-time status. Conversion is determined based upon business need and job performance.
YOU SHOULD KNOW
Potential new employees must successfully complete a drug screen (excludes marijuana) and background reputed company, which includes criminal search, education certification, and employment verification prior to hire.
REFERRALS
We love a good referral! If you know someone that would be a great fit for this position, please share! If you are applying for this job and live in California, please read blithequark's CCPA Notice: https://www.blithequark.com/careers/california-consumer-privacy-act-notice-for-job-applicants.
SPONSORSHIP
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment reputed company at this time. Join reputed company at blithequark and be part of a dynamic, innovative, and inclusive environment where you can grow, learn, and reputed company a real difference in the lives of people living with diabetes. Apply now and take the first reputed company towards an exciting new career opportunity! Apply for this job