Experienced Technical Customer Support Representative – Gaming Industry Expert
At blithequark, we're revolutionizing the world of computer gaming with innovative products that set a new standard in customer service, build quality, and cable management. Founded in August 2022 by a team of industry veterans and content creators, our mission is to make gaming accessible and affordable for everyone. We're now seeking an experienced Technical Customer Support Representative to join our team and help us deliver exceptional support to our customers.
About blithequark
blithequark is a dynamic and rapidly growing company that's passionate about gaming and customer satisfaction. Our team is dedicated to creating products that exceed our customers' expectations, and we're committed to providing the best possible support experience. If you're a tech-savvy individual with a passion for gaming and customer service, we want to hear from you.
Job Summary
As a Technical Customer Support Representative at blithequark, you'll be the first point of contact for our customers experiencing technical difficulties with our gaming computers. You'll provide timely and effective support via email, chat, and telephone, using your technical expertise to troubleshoot and resolve issues. If you're a problem-solver with excellent communication skills and a passion for gaming, this could be the perfect opportunity for you to join our team.
Schedule
We're looking for a Technical Customer Support Representative to work a flexible schedule from Tuesday to Saturday, preferably from 10am to 6pm CT. This will allow you to balance your work and personal life while providing excellent support to our customers during our busiest hours.
Key Responsibilities
As a Technical Customer Support Representative at blithequark, your key responsibilities will include:
- Identifying, investigating, and resolving customer questions or problems with computer software and hardware
- Providing email, chat, and telephone support to end-users experiencing technical difficulties
- Applying knowledge of computer software, hardware, and procedures to solve problems
- Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
- Identifying and escalating support situations requiring urgent attention
- Tracking and routing support requests via computerized ticketing system; thoroughly documenting resolutions
- Staying current with product upgrades, system information, and business updates
- Collaborating with other team members to research and resolve problems
- Performing other related duties as assigned
Required Skills and Abilities
To succeed as a Technical Customer Support Representative at blithequark, you'll need:
- Proficiency with or the ability to quickly learn an array of computer hardware and software
- Thorough understanding of computer software and hardware, including desktop computers, network devices, and peripherals
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Professional and pleasant telephone manner
- Ability to explain technical issues to technical and nontechnical customers
- Strong analytical and problem-solving skills
- Proficiency with Microsoft Office Suite or related software
- Willingness to have telephone conversations monitored for quality assurance
Education and Experience
While we don't require a specific degree, we prefer candidates with an Associate's degree in Computer Science or a related field. Additionally, we're looking for candidates with at least 2+ years of experience in customer technical support.
Physical Demands
As a Technical Customer Support Representative at blithequark, you'll spend most of your workday sitting and using a computer, headset, and monitor. You'll also need to be able to communicate effectively with customers via phone and email.
Benefits and Perks
We're committed to providing our employees with a comprehensive benefits package, including:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Work From Home
Why Join blithequark?
At blithequark, we're passionate about creating a positive and supportive work environment that encourages growth and development.
We offer
- Opportunities for career advancement and professional growth
- Collaborative and dynamic team environment
- Flexible work schedule and work-from-home options
- Comprehensive benefits package
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and tech-savvy individual with a passion for gaming and customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can join our team at blithequark. Apply for this job