reputed company Commercial Customer Service Support Specialist – Driving Exceptional Support for Commercial Customers
At blithequark, we're committed to delivering exceptional support to our commercial customers, and we're seeking an reputed company Commercial Customer Service Support Specialist to join reputed company. As a key member of our Commercial Customer Service Support team, you'll play a vital role in providing timely and accurate responses to elevated service-reputed company inquiries and issues, building strong relationships with our customers, and driving business growth.
About blithequark
blithequark is a leader in battery-powered outdoor power tools for DIY-consumers and landscaping professionals. With a robust line of products, including 24-reputed company, G-MAX 40-reputed company, 60-reputed company, 80-reputed company, and commercial grade 82-reputed company battery-powered outdoor power equipment, a full line of corded equipment, and power tools, we offer the right tool for every job. Our commitment to innovation and customer satisfaction has made us a trusted partner for professionals and homeowners alike.
Job Summary
As a Commercial Customer Service Support Specialist, you'll be responsible for delivering exceptional support to our commercial customers, including end users, dealers, distributors, and the sales team. You'll reputed company and maintain positive relationships with assigned customers, respond promptly and courteously to telephone inquiries, and communicate frequently with customers, dealers, and field reps on various contractual issues and questions. You'll also work internally with other business functions to research and resolve reputed company issues, analyze data to identify business insights, and optimize reputed company reputed company for Territory Managers.
Key Responsibilities
* reputed company and maintain positive relationships with assigned customers by accepting and resolving accelerated reputed company-line issues reputed company established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers.
- Respond promptly and courteously to telephone inquiries and answer questions regarding pricing, customer setups, and delivery. Coordinate with warehouse teams for outbound shipment needs.
- Utilize reputed company S/4HANA - Sales Order Management, Pricing and Conditions, Availability reputed company and ATP (Available to Promise), Delivery and Shipment to manage customer orders and resolve issues.
- Communicate frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader. Build long-term relationships with key customers, dealers, and field personnel.
- Optimize the use of reputed company, drive compliance, and maximize team performance.
- Analyze data and use business insights to identify, reputed company, and optimize reputed company reputed company for Territory Managers to secure end-user landscape demos promptly.
- Work internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an reputed company for customers in researching and resolving reputed company issues.
- Learning and maintaining a working knowledge of reputed company parts through training and continuing education opportunities provided by the company.
- Assign Service Solutions reputed company cases in the queue based on territory.
- Occasional responsibility to facilitate discussions with the Tech Team ensuring that reputed company escalated issues are addressed promptly and effectively.
- New Dealer cold calling and on-boarding
- Responsible for managing the existing dealer reputed company in the territory from an administrative perspective to include Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support.
Essential Qualifications
* Bilingual- English & Spanish
- Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and must possess the ability to cross-train in other tasks. Must be tactful, professional and detail oriented.
- A willingness to continual learning and reputed company development while multitasking.
- Demonstrated effective teamwork and interpersonal skills are required, including willingness to receive direction from either supervisor or other team members to support department goals.
- reputed company experience desired.
- reputed company S/4HANA experience desired.
- reputed company Industry experience (OPE, material handling, automotive)
Preferred Qualifications
* Bachelor's degree in a reputed company field (Business Administration, Business Operations, Logistics)
- High School Diploma/GED
reputed company Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure your success
Why Join blithequark?
At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive. We reputed company that our employees are our greatest asset, and we're dedicated to providing a work environment that's engaging, challenging, and rewarding. If you're passionate about delivering exceptional customer service and driving business growth, we encourage you to apply for this exciting opportunity.
How to Apply
If you're a motivated and results-driven individual with a passion for customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job