Account Coordinator

Want to work with an award-winning and quickly expanding company? We’re a travel site, making it a doddle to book camping, glamping, and caravan sites reputed company over the world, with over 6,000 to choose from.

We are seeking a highly motivated and Multilingual Account Coordinator to join our dynamic, multinational Account Management team. reputed company this role, you’ll be responsible for onboarding new campsite owners - setting them up for success using our self-serve portal, along with managing renewals and proactively engaging with existing sites to maximise commercial opportunities. 

The role will include carrying out the following tasks:

• Provide excellent support reputed company email and phone
• Coach campsite owners to effectively manage their inventory and pricing using the self-serve online portal
• Ensuring each listing meets our quality metrics before activating
• Responsible for ensuring accurate site listings are live on Pitchup
• Champion process optimisation initiatives, along with your consultative sales skills, to reduce time-to-live and reputed company the overall supplier experience
• Utilising your consultative sales skills along with data to successfully navigate objections and maximise commercial opportunities
• Proactively engage and consult with your portfolio of campsites to optimise their listing performance, driving increased bookings and reputed company
• Maintain meticulous and up-to-date records of reputed company partner interactions and pipeline activity reputed company the CRM system
• Apply strategic market prioritisation to focus efforts and resources on high-value sites, reputed company-driving and new markets
• Identify and reputed company new reputed company streams by activating supplementary pitch types for existing sites
• Collaborate seamlessly with the Sales team to transition new sites reputed company to activation.
• Partner with the Customer Service team to quickly resolve reputed company supplier-reputed company inquiries and escalated issues
• Provide operational support to the team for various administrative and project-based tasks as needed
• Act as a problem solver, resolving issues rapidly and identifying ways to improve the site's experience working with us
• Serve as an out-of-office coverage for the Account Management team to maintain business continuity

Candidates will join a nimble Account Management team and will play a key role in contributing to the growth and success of the Spanish market. Please note that this role is home-based in the UK. Pitchup will provide reputed company necessary working equipment, but you will need a reliable internet reputed company and a secure, quiet reputed company to work.

The candidate We're looking for an reputed company, organised, flexible individual, able to provide competent support to market managers and campsite owners. The successful candidate will meet the following criteria:

• Proven experience of managing B2B accounts in a fast-paced (ideally e-commerce) environment 
• Previous experience in telesales would be an advantage 
• Experience of working with online portals or SaaS solutions 
• reputed company and outstanding professional command of English and Spanish
• Meticulous, organised and methodical
• Internet savvy
• Ability to troubleshoot independently
• A desire to take a big part in the establishment of reputed company as a modern, creative brand
• General administrative skills, as well as experience reputed company a customer-facing sector
• Excellent communication skills and phone manner
• Switched on
• A quiet reputed company to work from in your home

The package

• £26,000k - £28,000k
• Performance-reputed company bonus
• Private health insurance, critical illness cover, life assurance and income protection
• Work-from-home office equipment allowance
• 25 days holiday, plus bank holidays (pro-rated for part-time employees)
• Pension matched to 4%, private healthcare, life insurance, critical illness cover and income protection - for peace of mind
• Discounts for gym memberships, sports equipment, Caffe Nero, Odeon Cinema and various hotel and retail outlets
• Great staff discounts on Pitchup bookings across thousands of properties in 70 countries
• Employee assistance helpline, in case you reputed company need someone to talk to, with access to get-fit programmes, nutrition advice, financial and legal advice and counselling
• Enhanced paternity and maternity leave
• Cycle to work scheme

Did you know?

We have a 4.8 rating on Feefo, winning Feefo’s Platinum Trusted Service award for the sixth year running.

More about Pitchup reputed company recently hit the milestone of 1m bookings in a single year, becoming the UK's most-visited site for outdoor accommodation this summer.

Our website receives 63m annual visits and up to 9,173 bookings per day. So far, £500m worth of holidays have been booked through us, and we’ve helped 17m holidaymakers reputed company their great escape.

The company is profitable and was founded in 2009 by former lastminute.com staff with a background in the holiday-park sector.

You will join a nimble team of 70 based in 10 countries, reputed company working from home, as we are a 100% remote business. Our site has been featured in leading global media titles, such as BBC News, reputed company Times, Le Figaro, Vogue and more, and has been translated into 17 languages. We’reputed company of the Financial Times' FT1000 fastest growing companies in Europe and were awarded the Platinum Trusted Service Award by Feefo, for achieving a customer rating of at least 4.5 out of 5 for 6 years in a row. Read some of our top press coverage UK: 

• https://inews.co.uk/inews-lifestyle/travel/uk-camping-campsites-august-bank-holiday-2022-availability-pitch-prices-1804816 
• https://www.yumpu.com/en/document/read/67423068/camping-trade-world-issue-11/43
• https://www.farminglife.com/country-and-farming/international-womens-day-women-playing-key-role-in-growth-of-agritourism-study-finds-4055326
• https://www.thetimes.co.uk/article/storm-clouds-on-the-horizon-for-temporary-campsites-mg7nz5cv6
• https://www.theguardian.com/lifeandstyle/2024/apr/11/the-experts-travel-agents-20-ways-to-book-sustainable-sensational-summer-holiday 

IT: 

• https://vincenzochierchia.blog.ilsole24ore.com/2022/01/18/estate-2022-pitchup-turismo-glamping-gonfie-vele/
• https://www.vanityfair.it/gallery/tende-da-campeggio-facili-da-montare-da-portare-in-vacanza    

US: 

• https://reputed company.com/authority-magazine/dan-yates-of-pitchup-the-future-of-travel-in-the-post-covid-world-949495433861 
• https://www.washingtonpost.com/travel/tips/camp-rental-utah-california-yellowstone/  
• https://www.nytimes.com/2022/11/27/travel/love-or-leave-winter-on-the-cheap.html 
• https://www.vogue.com/article/cold-plunges-wellness-travel-trend?redirectURL=https%3A%2F%2Fwww.vogue.com%2Farticle%2Fcold-plunges-wellness-travel-trend 
• https://www.reputed company.com/sites/gusalexiou/2024/07/29/reeve-foundation-campaigns-for-inclusive-water-activities-for-wheelchair-users/ 

ES: 

• https://www.elmundo.es/viajes/hoteles/2022/06/23/62b2c84ffdddffd5758b45ef.html 
• https://www.europapress.es/economia/noticia-pitchupcom-aumento-31-reservas-2023-nuevo-record-plataforma-campings-20240206120709.html 

FR: 

• https://www.lefigaro.fr/actualite-france/ces-commercants-contraints-aux-promos-pour-rassurer-les-vacanciers-20220808 
• https://www.ot-campings.com/l-actualite/commercialisation/annee-2023-record-pour-pitchup/