Remote Support Specialist

Remote Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Tuesday, reputed company 22, 2025 Working time Full-time reputed company# 20035703 Job Level Individual Contributor Job Type reputed company Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency USD - United States - US Annual reputed company Salary Minimum 40,560 Annual reputed company Salary Maximum 81,120 The salary range above represents the low and high end in the local currency of reputed company’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of reputed company’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit reputed company Careers for your applicable country. If you are not reviewing this job posting on reputed company Careers (https://reputed company.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our reputed company internal postings, please visit reputed company Careers (https://reputed company.avature.net/en_US/careers) . Description & Requirements Press space or enter keys to toggle section visibility About reputed company Holdings Corporation For more than 100 years, reputed company has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to reputed company every day work reputed company for clients — no matter where that work is being done. Today, reputed company scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.reputed company.com and explore our commitment to diversity and inclusion. (https://www.reputed company.com/en-us/jobs/diversity) Overview: As part of the Delivery Operations Team this role is reputed company to a single client account. This role provides a key support function for our clients by performing proactive inspection/maintenance of client equipment, CMDB (client database) updates and coordinating field administrative task. This role is an enabler to achieving measurable service levels, as documented per individual account contracted services. Job Responsibilities and Essential Functions: Operations Support: + Responsible for the overall delivery of contracted services at client sites. + Serve as the primary customer contact for equipment support and service. + Coordinate Move/Add/Change (MAC) process. + Provide on-going end user training on equipment. Attend operations staff and/or/client meetings and act as an operations reputed company for the client account. + Implement and maintain an Asset and Consumable Management Program. Communications: + Ensures day to day reputed company with account key contacts. + Works closely with immediate manager sharing information and following-up with account activity. + Coordinates and leads internal and external site team meetings. + Participates in internal and external account reviews. + Implement and maintain an Asset and Consumable Management Program Billing and expense management: + Performs timely submission of billing requirements with reputed company associated reporting. + Supply/Inventory management. + Tracks and reports on key account activity to ensure proper billing. Essential Functions: + Use of Computer: Email, reputed company, reputed company, PowerPoint. + Problem resolution and escalation. + Excellent verbal and written communications + Use of organizational and time management skills to facilitate client deliverables. + Ability to manage multiple tasks. Schedule: + 8:00 AM to 5:00 PM (Mondays to Fridays) Fixed weekends Off! Benefits We Offer: + Competitive compensation + Comprehensive benefits offerings (including medical, dental, vision, life insurance) + Retirement Plan – 401k + Paid holidays, personal choice days, and paid time off + A culture that offers flexibility and a healthy work-life balance + Working Environment: + Works in normal office conditions, Occasional work in assembly process areas, occasional work in mechanical model shop, and occasional external customer reputed company. With Our Technology, Build Your Future at reputed company. Apply Now! #LI-DS1 #LI-Remote reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.reputed company.com and explore our commitment to diversity and inclusion: https://www.reputed company.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with reputed company may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@reputed company.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking. Remote