Experienced Customer Service Specialist - Work from Home with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark is seeking an experienced Customer Service Specialist to join our team of dedicated professionals who are committed to providing top-notch service to our clients. As a Customer Service Specialist with blithequark, you will be the face of our company, interacting with clients, pharmacies, and medical professionals to resolve complex issues related to prescription benefits and insurance claims. You will be the go-to expert for our clients, providing clear and concise information, empathizing with their concerns, and offering solutions that meet their needs.

About blithequark

blithequark is a leading provider of innovative solutions in the healthcare industry. Our mission is to empower individuals and organizations to make informed decisions about their health and well-being. We are a dynamic and forward-thinking company that values creativity, collaboration, and continuous learning. Our team is passionate about delivering exceptional service and making a positive impact on the lives of our clients.

Job Responsibilities

As a Customer Service Specialist with blithequark, you will be responsible for:

• Responding to incoming phone calls from clients regarding prescription benefits and insurance claims
• Providing clear and concise information to clients, pharmacies, and medical professionals about their prescribed benefits, use planning, formulary, premiums, and condition of purchases and insurance claims
• Identifying issues and communicating options and measures to clients, pharmacies, and medical professionals
• Creating outbound calls to customers to resolve issues related to prescribed purchases and repayment concerns
• Researching complex problems related to participant prescription and/or pharmacy benefits across multiple data sources, requiring fluency in computer navigation and toggling
• Documenting client interactions and resolving issues in a timely and professional manner

Work Environment and Culture

As a remote employee with blithequark, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and inclusive work environment that fosters collaboration, creativity, and continuous learning. We value work-life balance and offer a range of benefits and perks to support your well-being.

Compensation and Benefits

As a valued member of our team, you can expect:

• Competitive compensation package
• Comprehensive benefits, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Requirements

To be considered for this role, you must have:

• High School Diploma/GED (or higher) OR equivalent work experience
• 1+ years of customer service experience, including delivering service over the phone
• Knowledge of computer and Windows computer functions, including the ability to navigate and learn new and complex computer system functions
• Basic knowledge of Microsoft Office, including the ability to open and navigate a Word document and Excel spreadsheet
• Ability to work any of our 8-hour shift schedules during our regular business hours of Sunday-Saturday, 5:00 am-11:00 pm Pacific Standard Time or Mountain Standard Time, depending on your location
• Ability to work occasional overtime as needed

Preferred Qualifications

* Call Center experience

• Customer service experience
• Expertise in Adult Learning in a virtual setting
• Knowledge of partnering with digital systems and devices, including web, chat, and email
• Healthcare/Insurance experience, including understanding of clinical jargon, health insurance plan documentation, or benefit strategy design
• Community service, personality health, disease prevention, health promotion, and behavior change experience, including partnering with vulnerable populations

Telecommuting Requirements

To work from home with blithequark, you must:

• Have a dedicated workspace established that is separate from other living areas and provides information privacy
• Be able to keep all business sensitive records secure (if applicable)
• Be located in an area that can obtain a UnitedHealth Team-approved fast internet connection or utilize an existing fast internet solution
• Be able to connect directly to the internet via a hard cable (either directly to a cable box or modem)

Application Process

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Our streamlined interview process includes a digital, recorded interview with 5 questions that will last less than 30 minutes. Please visit our website to submit your application and take the first step towards joining our dynamic team at blithequark. Apply Now! Apply for this job