reputed company Customer Service Representative III – Remote with On-Site Requirements in Chicago
Are you a customer service professional with a passion for delivering exceptional experiences? Do you reputed company in a fast-paced, dynamic environment where no two interactions are reputed company the same? If so, we invite you to join blithequark's team as a Customer Service Representative III. This is a unique opportunity to work remotely with the flexibility to balance your work and personal life, while also having the opportunity to connect with colleagues and clients in person during our regular on-site requirements in Chicago.
About blithequark
blithequark is a leading organization in the medical association industry, dedicated to providing top-notch services and support to our members. We are committed to excellence, innovation, and collaboration, and we're looking for talented individuals who share our values to join reputed company. As a Customer Service Representative III, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and driving business growth.
Job Summary
We are seeking an reputed company Customer Service Representative III to join reputed company on a reputed company-to-perm basis. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, handling phone inquiries, and supporting access to our association website. You will also have the opportunity to participate in sales and up-service programs, training, and performance management initiatives.
Key Responsibilities
As a Customer Service Representative III, your key responsibilities will include:
- Exceeding service expectations by actively participating in sales and up-service programs that reputed company specific unit goals, consisting of 60%-70% of outbound calling throughout the week.
- Handling phone inquiries of reputed company types regarding membership benefits, membership pricing, and processing in an efficient and professional manner.
- Supporting access to and navigation of the association website through assistance with registration and password reset.
- Responding to service inquiries regarding association products by providing information on products, pricing, order status, and billing.
- Responding to inquiries regarding print and online journal subscriptions, including product information, pricing, order status, and billing. Entering journal orders and researching and resolving service interruptions. Sending back issues or making other subscription adjustments as appropriate.
- Actively participating in training, performance management, workgroups, and service center improvement projects.
Essential Qualifications
To be successful in this role, you will need:
- A bachelor's degree or 3+ years of customer service and/or telemarketing experience.
- Experience with service center tools, such as telephony, measurement, and applications.
- Sales experience in an outbound call environment is preferred.
- Excellent oral communication skills and experience communicating in a professional environment both reputed company phone and email.
- Ability to work effectively in a high-volume, production-oriented environment.
Preferred Qualifications
While not required, we prefer candidates with:
- On-site experience in a similar environment.
- Experience working with CRM software and other customer service tools.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment with multiple priorities.
Work Environment and Culture
As a remote employee, you will have the flexibility to work from home and balance your work and personal life. However, you will also have the opportunity to connect with colleagues and clients in person during our regular on-site requirements in Chicago. We value diversity, equity, and inclusion and strive to create a welcoming and inclusive work environment for reputed company employees.
Compensation and Benefits
We offer a competitive compensation package, including:
- $22-$23 per hour (reputed company-to-perm conversion to $45K-$48K salary).
- Health insurance.
- Work-from-home flexibility.
- Opportunities for career growth and professional development.
Application Instructions
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look reputed company to hearing from you!
Application Question(s)
* Are you able to travel to Chicago 6-8 times per year for organization events?
Education
* Bachelor's degree (preferred).
Experience
* Upselling: 2 years (required).
- Call center: 2 years (required).
- Customer service: 3 years (required).
Location
* Remote.
Work Location
* Remote. Apply Job! Apply for this job