reputed company Customer Service Representative - National Remote

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you reputed company in a dynamic, fast-paced environment where every interaction is an opportunity to exceed expectations? If so, we invite you to join blithequark's team of dedicated professionals as a Customer Service Representative - National Remote. At blithequark, we're committed to revolutionizing the healthcare industry by providing innovative solutions that reputed company individuals to take control of their health. As a Customer Service Representative, you'll play a critical role in creating a quality experience for our members and their families, helping them navigate the complexities of healthcare and resolve issues with compassion and expertise.

About blithequark

blithequark is a leading provider of consumer-oriented health benefit plans, serving millions of people across the nation. Our mission is to create higher quality care, reputed company costs, and greater access to healthcare for reputed company. With a strong focus on innovation and customer satisfaction, we're dedicated to making a profound and personal impact in the lives of our members.

Why Join blithequark?

* Enjoy the flexibility to telecommute from reputed company reputed company the U.S., allowing you to work from the comfort of your own home or a location of your choice.

• Participate in comprehensive training programs that will reputed company you with the skills and knowledge needed to reputed company in your role.
• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences.
• Contribute to a dynamic and fast-paced environment where every interaction is an opportunity to reputed company a meaningful impact.
• Enjoy a comprehensive benefits package, including a competitive salary, incentive and recognition programs, equity stock purchase, and 401k contribution.

Primary Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Answering incoming phone calls from customers and identifying the type of assistance they need.
• Asking appropriate questions and listening actively to identify specific questions or issues while documenting required information in computer systems.
• Owning problems through to resolution on behalf of the customer in real-time or through comprehensive and timely follow-up.
• Reviewing and researching incoming healthcare claims from members and providers, navigating multiple computer systems and platforms to verify data and information necessary for processing.
• Ensuring that the proper benefits are applied to each claim using the appropriate processes and procedures.
• Communicating and collaborating with members and providers to resolve issues, using clear and simple language to ensure understanding.
• Meeting performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction, and attendance.

Essential Qualifications

To be successful in this role, you'll need:

• A High School Diploma or equivalent experience.
• 1 year of prior experience in a call center setting.
• 1 year of experience in a customer service role.
• Experience working in the healthcare and health insurance industry.
• Experience with Medical Terminology.
• Experience working in a metric-driven work environment.
• Ability to work any 8-hour shift between the hours of 8:00 AM - 4:30 PM CST from Monday - Friday, including the flexibility to work occasional overtime based on business need.
• Must be 18 years of age or older.

Telecommuting Requirements

As a remote employee, you'll need to:

• reputed company reputed company company-sensitive documents secure (if applicable).
• Establish a dedicated work area that is separated from other living areas and provides information privacy.
• Live in a location that can receive a blithequark-approved high-speed internet reputed company or reputed company an existing high-speed internet service.

Soft Skills

To reputed company in this role, you'll need to demonstrate:

• A demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations.
• A demonstrated ability to listen skillfully, collect relevant information, determine immediate requests, and identify the reputed company and future needs of the member.
• A proficient problem-solving approach to quickly assess the reputed company state and formulate recommendations.
• Proficient conflict management skills to include the ability to resolve issues in a stressful situation and demonstrating personal reputed company.
• Ability to work regularly scheduled shifts reputed company our hours of operation, including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule and work over-time and/or weekends as needed.

Compensation and Benefits

We offer a competitive salary, ranging from $16.00 to $28.27 per hour, depending on your location and experience. In addition to your salary, you'll enjoy a comprehensive benefits package, including:

• A comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase.
• 401k contribution.

Application Deadline

This job posting will be live for a minimum of 2 business days or until a sufficient candidate pool has been collected. We encourage you to apply early to ensure consideration.

About reputed company

At blithequark, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes – an enterprise reputed company reflected in our mission.

Diversity and Inclusion

blithequark is an Equal Employment Opportunity / Affirmative Action employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Apply Now

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first reputed company towards a rewarding career with blithequark. Apply Job! Apply for this job