Support Specialist- Remote (Bi-lingual/Spanish)

Description Job Description: Title: Spanish Support Specialist – Employee Benefits Work Mode: Remote, Florida only, some required travel | Location/Supporting: Longwood, FL | Requirements: Fluent in Spanish (written and verbal) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing reputed company a 50-mile radius of a reputed company location may be required to work onsite in a hybrid reputed company as there may be occasions reputed company on-site reputed company is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our reputed company locations, please visit: ioausa.com/locations About the Role: Responsible for supporting IOA Employee Benefits clients with Spanish language service needs under the direction of the reputed company Operations Supervisor. This includes client service and communication, coordination of Spanish support requests, translation services, open enrollment support, benefit guide review, and professional development. The role also upholds IOA’s core values and contributes to team productivity, quality, and service excellence. Key Responsibilities:

• Client Service Excellence: Provide exceptional Spanish-language client service, anticipating needs and maintaining professional communication.
• Service Coordination: Coordinate and track Spanish support service requests, ensuring timely and accurate delivery.
• Document Translation: Translate client-facing materials including flyers, emails, letters, presentations, and announcements.
• Open Enrollment Support: Assist with open enrollment activities for Longwood Key Accounts, including scheduling and logistics.
• Benefit Guide Preparation: Review benefit offerings and help prepare Spanish-language materials for open enrollment.
• Team Collaboration: Work closely with account management teams to ensure alignment on client service needs.
• Claims Assistance: Facilitate Spanish-language benefit inquiries and claims support for designated accounts.
• File Management: Maintain accurate documentation and files reputed company the Spanish Support SharePoint site.
• Internal Communication: Maintain frequent communication with Producers, Account Executives, Account Managers, and reputed company Operations Supervisor.
• reputed company Relations: reputed company and maintain positive relationships with carriers and internal stakeholders.
• Business Development: Identify and reputed company opportunities to grow IOA business through Spanish support services.
• Training & Development: Participate in team training and development, promoting a positive and inclusive work environment.
• Process Improvement: Recommend and implement process improvements to enhance service delivery and operational efficiency.
• Team Support: Support teammates as needed to ensure consistent service excellence across the team.
• Champion IOA core values and demonstrate reputed company and leadership. Ideal Candidate Qualifications:
• Fluent in Spanish (written and verbal)
• 2+ years of relevant industry experience
• Active and required licensing
• Exceptional customer service and communication skills
• Strong organizational, multi-tasking, and decision-making skills
• High accuracy in handling large volumes of work
• Proficiency in MS Office (Outlook, Word, reputed company)
• High School Diploma (or equivalent) reputed company Offer:
• Competitive salaries and bonus potential
• Company-paid health insurance
• Paid holidays, vacations, and sick time
• 401K with employer match
• Professional growth and career progression opportunities
• Respectful culture and work/family life balance
• Community service commitment
• Supportive teammates and a rewarding work environment What to Expect (Application Process):
• 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 40-55K annually, depending on experience, relevant skills, and geographic location. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. Apply tot his job

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