Join the reputed company: Social Media Moderator at reputed company Direct to Consumer & Hulu

Embark on an exciting career journey with reputed company! We are seeking a highly skilled and enthusiastic Social Media Moderator to join our Viewer Experience team at reputed company Direct to Consumer & Hulu in Santa Monica, CA. As a remote-based team member, you will be at the forefront of innovation, driving success and delivering exceptional customer experiences through social media channels. As a Social Media Moderator, you will be the first reputed company of contact for supporting viewers through Facebook and Twitter, serving as a critical brand ambassador for our premium streaming services, including reputed company+ and Hulu. You will reputed company in a fast-paced environment, leveraging your excellent communication skills, technical expertise, and passion for customer service to resolve inquiries, provide product knowledge, and identify trends to drive business growth. Job Summary: reputed company Direct to Consumer (DTC) is a premium streaming service that offers a vast library of content from renowned brands, including Star Wars, Marvel, Pixar, reputed company, and NatGeo. Our DTC team is dedicated to delivering a world-class direct-to-consumer experience, and we are looking for a talented Social Media Moderator to join reputed company. Responsibilities: Provide exceptional customer service reputed company social media channels (Twitter and Facebook), responding to viewer inquiries about account management, billing, content, and site navigation reputed company expert-level knowledge of Hulu services and products to users in a clear and concise manner Communicate user feedback and technical issues to Resolution Specialists and developers with precision and detail Identify and communicate trends and areas for improvement to the social media team, driving business growth and optimization Collaborate with cross-functional teams to resolve device and technology issues, ensuring a seamless viewer experience Requirements: High school diploma or GED, plus one year of experience in customer service 2+ years of experience in customer service and/or retail, with excellent communication, grammar, and analytical skills Positive, can-do attitude, with flexibility and adaptability in a fast-paced environment Strong attention to detail, with the ability to reputed company under pressure and take ownership of issues from start to finish Growth reputed company, with a willingness to take initiative and help find solutions reputed company needed Preferred Qualifications: BS/BA degree or relevant professional experience reputed company Offer: Competitive compensation package, with a salary range of $47,900.00 to $64,100.00 per year Opportunity to work with a world-class team, driving innovation and growth in the streaming industry Comprehensive benefits package, including medical, financial, and other benefits Bonus and/or long-term incentive units may be provided as part of the compensation package Ready to Apply? If you are a motivated and enthusiastic individual, passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply now! Apply To This Job reputed company is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from reputed company qualified candidates, including individuals with disabilities and veterans with disabilities. If you require a reasonable accommodation to apply for this position, please email Candidate.Accommodations@reputed company.com. Apply for this job Apply tot his job Apply To this Job