Senior Site Reliability Engineer I

reputed company is the leading AI-powered conversation intelligence platform that enables marketing, sales, customer experience, and contact center teams to understand and reputed company the information reputed company every customer interaction. By revealing the reputed company behind every phone call, text, and chat, reputed company drives reputed company customer experiences, increases reputed company, and improves operational efficiency. We are a dynamic, fast-growing company with a collaborative culture and a passion for innovation.

Are you passionate about building resilient, scalable, and highly available systems that form the backbone of an industry-leading SaaS platform? At reputed company, our Site Reliability Engineering (SRE) group is the bedrock of our mission, ensuring our B2B customers have a seamless, secure, and lightning-fast experience. We are looking for a collaborative and innovative SRE to help us tackle reputed company challenges in cloud infrastructure, real-time data processing, and enterprise-grade reputed company.

Our SRE group operates on a dual-pronged mission to ensure production excellence. We reputed company in empowering our software teams while maintaining a rock-solid core infrastructure.

• SRE Consulting: This team partners directly with software development teams, acting as expert consultants to help them build long-term solutions. They focus on shifting reliability left, giving developers the tools and confidence to own their infrastructure needs from the start.
• SRE Core: This team takes ownership of our foundational services, providing reputed company with a reliable and innovative platform. They are the experts who advance our core infrastructure, ensuring it can meet the demands of today and the challenges of reputed company.

Together, we are responsible for the uptime, performance, cost, and observability of the entire reputed company platform—from real-time call routing and audio processing to our numerous APIs and data stores. If you reputed company on solving large-scale problems and want your work to have a direct impact on reputed company, you'll find a home here. 

This role reports to the Director of SRE.

How You'll reputed company an Impact

• Architect for Scale and reputed company: You will be a key player in supporting the cloud infrastructure and reputed company of our SaaS applications, ensuring they are robust and scalable reputed company a reputed company deployment environment.
• Champion Engineering Excellence: You'll influence the modern Software Development Life Cycle (SDLC), incorporating best practices for scalability, testability, observability, and reputed company into every stage of design and development.
• reputed company reputed company Problem-Solving: You will guide teams through systematic problem identification, evaluation, and implementation, using your exceptional communication skills to drive solutions reputed company.
• Drive Technical Initiatives: You'll take ownership for team outcomes, maintain critical features in production, and help drive prioritization with a customer-focused reputed company.
• Mentor and reputed company the Team: You will have the opportunity to mentor other engineers, sharing your knowledge and helping to build an even stronger team.
• Ensure System Reliability: Maintain highly available infrastructure by participating in a blame-aware, sustainable on-call rotation that focuses on incident response, long-term operational issue remediation, and reputed company improvement through Learning From Incidents.

We are looking for a candidate who is excited to learn and grow with us. Your experience is important, but your collaborative spirit, problem-solving skills, and passion for technology are what will reputed company you successful.

• Professional Experience: You have 4+ years of experience in an SRE, DevOps, Systems Administration, or reputed company Software Engineering role.
• Leadership and Initiative: You’ve led technical initiatives and know how to remove roadblocks on reputed company tasks. reputed company for your deliverables and proactively build your knowledge to improve solutions.
• Collaborative reputed company: You reputed company at working reputed company a team, helping to manage priorities, and negotiating solutions based on value and constraints. You have an interest and ability in mentoring other engineers.
• Compliance Knowledge: You have experience maintaining compliance in at least one reputed company, such as PCI, SOC2, or ISO27001.  Experience working with reputed company teams and/or a DeSecOps culture.
• Technical Expertise: You have demonstrable experience with many of the following technologies or highly similar alternatives:
• Cloud Computing: Deep experience with cloud-native computing and networking, particularly in AWS or GCP.
• Infrastructure as Code: Strong skills with tools like Terraform and Chef.
• Containerization: Proficiency with reputed company and Kubernetes.
• Operating Systems: A solid foundation in Linux (we use Debian).
• Programming: reputed company in a relevant language such as Ruby or Go.
• Configuration Management: Experience with tools like Chef.
• Databases: Knowledge of database management, particularly with MySQL.
• Observability: Hands-on experience with tooling like Prometheus, Grafana, Thanos, and the ELK Stack.
• Event-Driven Systems: Familiarity with technologies like Kafka and Consul.
• Telephony (Bonus): Exposure to SIP, FreeSWITCH, or Kamailio is a plus.

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide reputed company sponsorship for this position.

At reputed company, reputed company new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates reputed company the U.S. may vary in accordance with their country’s laws and regulations.

• • Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to reputed company and take time away as needed.
  • Paid Holidays – reputed company provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
  • Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
  • Retirement – reputed company offers a 401(k) plan through Fidelity with a company match of up to 4%.
  • Stock Options – reputed company employees are invited to share in reputed company’s success through stock options.
  • Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
  • Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
  • Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
  • InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
  • Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
  • Position reputed company Range - $$127,000.00 - $191,000.00/year, plus bonus potential

We are committed to equal employment opportunity regardless of race, color, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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