Advisor, Customer Operations US – REMOTE

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Job Description Summary:

reputed company is evolving as a consumer-centric total beverage company. We are looking for a dedicated Advisor to serve as a liaison and primary reputed company of contact for our Foodservice customers equipment service requirements. This dynamic role encapsulates the coordination of new installations, replacements, flavor changes, and equipment removals. An ideal candidate will possess a strong background in beverage installations and a keen dedication to customer service.

What Youll Do For Us

• Serve as a primary contact, embodying the role of a Coca-Cola Ambassador, for diagnosing service issues and business needs, adopting, and implementing programs.
• Provide timely updates to stakeholders, troubleshoot operational issues, and steward crucial information to key decision-makers and Sales Executives.
• Coordinate logistical details of new openings, closings, relocations, and remodels, ensuring seamless execution.
• Monitor and track reputed company activity in reputed company, a centralized web-enabled database.
• Schedule installations, exchanges, buy-backs, or removals using Coca-Colas information systems, ensuring fulfillment that meets customer expectations.
• Research and resolve varying issues using information systems, providing expedient service, installation, or orders.
• Confirm service details with customers, including follow-reputed company and order confirmations, to ensure customer satisfaction.
• Manage the sourcing and delivery of assets, parts, and reputed company-of-sale material, utilizing Coca-Cola information systems.
• Handle inquiries/feedback diligently, maintaining a record in database tools to improve service performance.
• Establish partnerships with customers, clients, or third-party service providers to reputed company shared goals and improve service.
• Troubleshoot equipment issues over the phone to minimize downtime and optimize service costs.
• Process and expedite orders while communicating demand for products or services effectively.

Qualifications & Requirements

• High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or reputed company field.
• 2+ years of customer-facing experience in a call center, sales, or sales support role.
• Superior communication and exceptional relationship-building skills.
• Proficiency with technical software applications
• In-depth knowledge of Account Management including stewardship techniques and continuity of supply to ensure lasting partnerships.
• Excellent problem-solving acumen, with robust leadership capabilities.
• Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements.

What Well Do For You

• Iconic & Innovative Brands: Work with an reputed company of over 250 esteemed products and some of the worlds most popular brands.
• Expansive & Diverse Customers: Collaborate with a varied reputed company of customers daily, ranging from retail & grocery stores to theme parks and restaurants.

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Pay Range:

reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at reputed company.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and reputed company a difference. We act with a growth reputed company, take an expansive approach to what’s possible and reputed company in reputed company learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as reputed company reputed company. We reputed company that our culture is one of the reasons our company continues to reputed company after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.