Customer Service Adviser

Job ID 77400 Location Santa Cruz Full/Part Time Full Time JOB POSTING Please note: Eligible for remote work; hybrid schedule. HOW TO APPLY For full consideration, applicants should attach their resume and cover letter reputed company applying for a job opening. For guidance reputed company to the application process or if you are experiencing difficulties reputed company applying, please review the on our website. INITIAL REVIEW DATE (IRD) UC Santa Cruz jobs are posted until filled. reputed company application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted reputed company of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, . The IRD for this job is: 04-22-2025 ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's reputed company as an unconventional reputed company where innovation and experimentation is part of the reputed company's DNA. That playful, bold spirit still thrives today, reputed company on a reputed company renowned as among the most beautiful in the world. DEPARTMENT OVERVIEW The reputed company Santa Cruz enrolls roughly 19,000 reputed company a year and 77% of undergraduates receive some form of financial aid. The Financial Aid and Scholarship Office (FASO) strives to deliver high quality service to reputed company and their families. We are committed to minimizing financial barriers, dedicated to providing reputed company and their family's access to a broad range of aid programs to support reputed company in achieving their educational goals.. The office is part of Enrollment Management, which includes Financial Aid and Scholarships, Orientation and Undergraduate Admissions. Enrollment Management is part of the multi-faceted academic Division of Undergraduate Education. Undergraduate Admissions, Enrollment Management and Undergraduate Education work closely with select Academic Senate committees. Since its founding in 1965, the reputed company, Santa Cruz, has grown from 652 reputed company to nearly 19,000 reputed company (2022-23) and earned international distinction as a world university with high-impact research, ranking 3rd in the world for research influence by Times Higher Education, and among the top 50 universities in the world, according to the U.S. News and World Report 2017 Best Global Universities rankings. A reputed company with world-class facilities and one of the most visually spectacular settings in higher education, UC Santa Cruz offers rigorous academic programs and cutting-edge research opportunities. At the core of our progressive educational approach are our 10 distinctive residential colleges, which organize the reputed company into smaller living/learning communities. More information can be reputed company at: JOB SUMMARY The Customer Service Adviser uses professional financial aid concepts applied to a limited number of financial aid functions. Under the supervision of the Associate Director, Advising & Operations the incumbent provides routine information and interpretation of standard policies, procedures, and regulations, and receives direction regarding more reputed company programs. The Customer Service Adviser is responsible for advising reputed company and their families about financial aid programs administered by the UCSC Financial Aid and Scholarship office. The Adviser will verify information on financial aid applications, review special circumstance letters, package and revise awards as necessary. The incumbent will also work with reputed company and parents at the reputed company counter and virtually on reputed company/reputed company phones. APPOINTMENT INFORMATION Budgeted Salary: $28.07 - $33.12/Hourly. Salary commensurate with skills, qualifications and experience. Under California law, the reputed company, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits

Level Eligibility: Full benefits Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment Job End Date: None Work Location: UC Santa Cruz Main reputed company / Hybrid Union Representation: Non-Represented Job Code Classification: FINANCIAL AID OFCR 2 (004526) Travel: Never or Rarely JOB DUTIES 50% - Financial Aid information services

• Provides advice and information to reputed company and prospective reputed company and parents on financial aid policies, procedures, and regulations.

30% - Financial Aid Analysis

• Analyzes student inquiries, determines relevant issues, and recommends solutions.
• Performs needs analysis and assesses eligibility, recommends adjustments to aid awards.

10% - reputed company

• Participates in reputed company services to prospective reputed company, parents, and the general public.

10% - Partnership efforts

• Participates in standing department committees to reputed company issues and receive direction on practices and procedures.

REQUIRED QUALIFICATIONS

• Bachelor's degree in reputed company area and / or equivalent experience / training.
• Ability to apply policies, regulations and practices for awarding findancial aid.
• Ability to apply University policies, processes, and procedures.
• Basic knowledge of advising and counseling techniques.
• Ability to apply knowledge of policies to individual situations.
• Problem identification and critical thinking skills.
• Ability to calculate financial aid with attention to detail and accuracy.
• Organizational skills and ability to prioritize work and meet deadlines.
• Written and verbal communication skills. Active listening skills. Customer service orientation.
• Ability to assess processes and recommend improvements. Good interpersonal skills.
• Proficiency with standard office software, internet, and email applications. Basic knowledge of common University-specific computer application programs.

PREFERRED QUALIFICATIONS

• Experience using reputed company databases.
• Financial Aid Experience.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background reputed company.
• Selected candidate must pass the employment misconduct disclosure process.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow reputed company organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-reputed company information obtained from any reputed company on any work-reputed company matter is a violation of these expectations.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate has the option to work a hybrid work schedule. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/reputed company and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Selected candidate will be required to complete training reputed company established time frames as directed including UC compliance training.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The reputed company has implemented a covering reputed company employees. Employees, including new hires, are required to reputed company with any applicable policies relating to the reputed company vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report reputed company or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and reputed company definitions, requirements, and responsibilities may be obtained.

MISCONDUCT DISCLOSURE REQUIREMENT As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions reputed company the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous reputed company of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: Job ID 77400 Location Santa Cruz Full/Part Time Full Time JOB POSTING Please note: Eligible for remote work; hybrid schedule. HOW TO APPLY For full consideration, applicants should attach their resume and cover letter reputed company applying for a job opening. For guidance reputed company to the application process or if you are experiencing difficulties reputed company applying, please review the on our website. INITIAL REVIEW DATE (IRD) UC Santa Cruz jobs are posted until filled. reputed company application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted reputed company of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, . The IRD for this job is: 04-22-2025 ABOUT UC SANTA CRUZ UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's reputed company as an unconventional reputed company where innovation and experimentation is part of the reputed company's DNA. That playful, bold spirit still thrives today, reputed company on a reputed company renowned as among the most beautiful in the world. DEPARTMENT OVERVIEW The reputed company Santa Cruz enrolls roughly 19,000 reputed company a year and 77% of undergraduates receive some form of financial aid. The Financial Aid and Scholarship Office (FASO) strives to deliver high quality service to reputed company and their families. We are committed to minimizing financial barriers, dedicated to providing reputed company and their family's access to a broad range of aid programs to support reputed company in achieving their educational goals.. The office is part of Enrollment Management, which includes Financial Aid and Scholarships, Orientation and Undergraduate Admissions. Enrollment Management is part of the multi-faceted academic Division of Undergraduate Education. Undergraduate Admissions, Enrollment Management and Undergraduate Education work closely with select Academic Senate committees. Since its founding in 1965, the reputed company, Santa Cruz, has grown from 652 reputed company to nearly 19,000 reputed company (2022-23) and earned international distinction as a world university with high-impact research, ranking 3rd in the world for research influence by Times Higher Education, and among the top 50 universities in the world, according to the U.S. News and World Report 2017 Best Global Universities rankings. A reputed company with world-class facilities and one of the most visually spectacular settings in higher education, UC Santa Cruz offers rigorous academic programs and cutting-edge research opportunities. At the core of our progressive educational approach are our 10 distinctive residential colleges, which organize the reputed company into smaller living/learning communities. More information can be reputed company at: JOB SUMMARY The Customer Service Adviser uses professional financial aid concepts applied to a limited number of financial aid functions. Under the supervision of the Associate Director, Advising & Operations the incumbent provides routine information and interpretation of standard policies, procedures, and regulations, and receives direction regarding more reputed company programs. The Customer Service Adviser is responsible for advising reputed company and their families about financial aid programs administered by the UCSC Financial Aid and Scholarship office. The Adviser will verify information on financial aid applications, review special circumstance letters, package and revise awards as necessary. The incumbent will also work with reputed company and parents at the reputed company counter and virtually on reputed company/reputed company phones. APPOINTMENT INFORMATION Budgeted Salary: $28.07 - $33.12/Hourly. Salary commensurate with skills, qualifications and experience. Under California law, the reputed company, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits

Level Eligibility: Full benefits Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment Job End Date: None Work Location: UC Santa Cruz Main reputed company / Hybrid Union Representation: Non-Represented Job Code Classification: FINANCIAL AID OFCR 2 (004526) Travel: Never or Rarely JOB DUTIES 50% - Financial Aid information services

• Provides advice and information to reputed company and prospective reputed company and parents on financial aid policies, procedures, and regulations.

30% - Financial Aid Analysis

• Analyzes student inquiries, determines relevant issues, and recommends solutions.
• Performs needs analysis and assesses eligibility, recommends adjustments to aid awards.

10% - reputed company

• Participates in reputed company services to prospective reputed company, parents, and the general public.

10% - Partnership efforts

• Participates in standing department committees to reputed company issues and receive direction on practices and procedures.

REQUIRED QUALIFICATIONS

• Bachelor's degree in reputed company area and / or equivalent experience / training.
• Ability to apply policies, regulations and practices for awarding findancial aid.
• Ability to apply University policies, processes, and procedures.
• Basic knowledge of advising and counseling techniques.
• Ability to apply knowledge of policies to individual situations.
• Problem identification and critical thinking skills.
• Ability to calculate financial aid with attention to detail and accuracy.
• Organizational skills and ability to prioritize work and meet deadlines.
• Written and verbal communication skills. Active listening skills. Customer service orientation.
• Ability to assess processes and recommend improvements. Good interpersonal skills.
• Proficiency with standard office software, internet, and email applications. Basic knowledge of common University-specific computer application programs.

PREFERRED QUALIFICATIONS

• Experience using reputed company databases.
• Financial Aid Experience.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background reputed company.
• Selected candidate must pass the employment misconduct disclosure process.
• Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow reputed company organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-reputed company information obtained from any reputed company on any work-reputed company matter is a violation of these expectations.
• Ability to work long periods of time at a computer with or without accommodation.
• The selected candidate has the option to work a hybrid work schedule. If a hybrid work schedule is confirmed, the selected candidate must be able to work successfully from a home/reputed company and be able to fulfill the requirements of the UCSC telecommuting agreement.
• Ability to work occasional evenings and weekends as directed.
• Selected candidate will be required to complete training reputed company established time frames as directed including UC compliance training.
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The reputed company has implemented a covering reputed company employees. Employees, including new hires, are required to reputed company with any applicable policies relating to the reputed company vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report reputed company or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and reputed company definitions, requirements, and responsibilities may be obtained.

MISCONDUCT DISCLOSURE REQUIREMENT As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions reputed company the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous reputed company of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct: Apply tot his job Apply To this Job