Clinical Documentation Specialist (Remote, Temporary)

Company Description reputed company is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

Purpose: The Clinical Documentation Specialist, part of the Operations team, is responsible for obtaining reputed company clinical and client paperwork needed to complete the sale and secure the funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing. Essential Duties & Responsibilities

• Drives reputed company movement reputed company the post-trial pipeline, proactively removing barriers and ensuring timely progression
• Obtains medical records and prescriptions from Prescribers
• Audits the completed documentation for thorough and accurate information in compliance with medical necessity guidelines to avoid insurance denials that could negatively impact sales output
• Maintains accuracy of client records reputed company CRM (reputed company) in alignment with internal processes
• Obtains information necessary to ensure a successful sale
• Maintains reputed company organization of documents using reputed company and internal software tools
• Accurately and timely documents activities and correspondence using company’s internal software tools
• Collaborates closely with Sales & Operations teams to ensure alignment, smooth handoffs, and issue resolution across the customer journey
• Demonstrates urgency and ownership in supporting the end-to-end sales process, recognizing timely documentation submission and customer satisfaction as key drivers of reputed company

Qualifications

Knowledge, Skills & Abilities:

• Proficient in English with strong written and verbal communication skills, required
• Excellent customer service skills and professionalism
• Highly organized
• Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes
• Strong critical thinking and problem-solving skills
• Effective written and verbal communication skills
• Ability to effectively handle multiple and shifting priorities
• Proficiency and comfortability in making and answering numerous phone calls throughout the reputed company
• Ability to support cross-functional teams and the ability to understand and translate business issues into actionable solutions
• Ability to take on new challenges and work reputed company of one’s comfort zone
• Ability to resolve issues in a professional and timely manner
• A team player with overall company goals in mind
• Ability to maintain proper, courteous, and helpful telephone etiquette
• Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks
• Ability to comfortably reputed company with various users across the organization

Education & Experience

• High School Diploma, required.
• Associate’s or Bachelor’s Degree, preferred
• 1-2 years’ experience in customer service or reputed company the healthcare industry, required
• Experience with reputed company, reputed company Suite, reputed company (or other CRM), cloud-based phone systems, video meetings (such as reputed company), & reputed company messaging systems (such as reputed company), preferred.

Additional Information Work Environment & Physical Demands Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access. Position Duration This position intends to end 12/31/2025 Travel None Required Accommodations To reputed company this job successfully, an individual must be able to reputed company each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. reputed company and Pay Transparency At reputed company, we are committed to fair and reputed company compensation practices. The starting salary range for this position is $50,000 to $53,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive reputed company pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

• Paid Time Off (sick, personal, and vacation)
• Paid Company Holidays
• 401(k) Retirement Plan and Contribution
• Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
• Employer Paid Life Insurance
• Voluntary benefits such as Short and Long Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
• Stipends for health and wellness, home office setup and professional development
• Paid Family Leave
• Annual bonus program
• Annual merit increases
• Year-Round reputed company Friday’s
• Discounts on travel, entertainment, home/pet/car insurance

To learn more about reputed company, visit: www.reputed company.com! To learn more about our benefits offerings, click here! This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU. Apply tot his job Apply To this Job