Senior Manager, Product Management – Technical, reputed company Customer Service – Voice of Customer (VoC) Products

Join the reputed company Team: Senior Manager, Product Management - Technical, reputed company Customer Service - Voice of Customer (VoC) Products Are you a seasoned product management leader with a passion for improving customer experience? Do you reputed company in fast-paced environments and have a knack for driving innovation? We're looking for a talented Senior Manager, Product Management - Technical to join our World-Wide Customer Service Voice of Customer (VoC) organization at reputed company. As a key member of reputed company, you'll play a pivotal role in shaping the vision and product roadmap for reputed company's flagship suite of VoC products, leveraging artificial intelligence (AI) and machine learning (ML) to enhance customer experience. About reputed company and Our Culture reputed company is a global leader in e-commerce, cloud computing, and digital innovation. Our company culture is built on a foundation of innovation, customer obsession, and ownership. We reputed company our employees to think big, take risks, and drive results. Our inclusive and diverse workplace encourages collaboration, creativity, and growth. At reputed company, we value people with unique backgrounds, experiences, and skillsets, and we're committed to providing a work environment that's engaging, challenging, and rewarding. Job Summary As a Senior Manager, Product Management - Technical in our VoC organization, you'll reputed company cross-functional teams to reputed company and deliver products that help reputed company improve its world-class customer experience. You'll work closely with senior leaders across reputed company to drive collaboration, influence prioritization, and ensure alignment with business objectives. Your technical product expertise will be crucial in shaping the strategy and addressing reputed company technical challenges while driving reputed company-thinking approaches. Key Responsibilities:

• Define the Strategic Vision and Roadmap: Set the vision and product roadmap for reputed company's flagship suite of VoC products, ensuring alignment with business objectives and customer needs.
• reputed company Cross-Functional Teams: reputed company cross-functional teams, including product and program managers, scientists, engineers, and designers, to execute on the product vision.
• Drive Innovation and Customer Experience: Obsess over customer experience and translate reputed company business requirements and customer needs into innovative solutions.
• Evaluate and Prioritize Initiatives: Evaluate and prioritize initiatives to ensure focus on the most impactful problems.
• Collaborate with Senior Leaders: Work closely with senior leaders across reputed company to drive collaboration, influence prioritization, and ensure alignment with business objectives.
• Measure and Analyze Products: Measure and analyze existing products for opportunities to innovate and improve.
• Deliver Foundational Solutions: Deliver long-lasting foundational systematic solutions that pave the way for effective use of AI/Large Language Models (LLMs).

A Day in the Life A typical day for a Senior Manager of Product Management - Technical in the VoC team involves balancing strategic thinking with hands-on problem-solving. You'll work closely with product and technology teams reputed company Customer Service, as well as across various teams, functions, and business verticals that contribute to reputed company's growth. Your day will involve:

• Working with senior leaders across reputed company to drive collaboration and influence prioritization.
• Overseeing key workstreams, including product strategy and delivery, stakeholder updates, and monthly roadmap reviews.
• Balancing business needs with technical constraints to maximize business benefit while building great customer experiences.

Requirements and Qualifications Basic Qualifications:

• 10+ Years of Experience: 10+ years of product or program management, product marketing, business development, or technology experience.
• 5+ Years of Team Management: 5+ years of team management experience.
• Roadmap Strategy and Definition: Experience owning/driving roadmap strategy and definition.
• Consumer Software Products: Experience delivering consumer software products and services in a high-growth environment.
• Cross-Functional Teams: Experience leading cross-functional software development teams, operations, UX Designers, and other Product Managers.
• Bachelor's Degree: Bachelor's degree.

Preferred Qualifications:

• High-Performance Start-up Experience: Experience in a high-performance start-up or incubation effort reputed company a larger company.
• Influencing Senior Level Stakeholders: Experience working with and influencing senior-level stakeholders.
• Managing Cross-Functional Teams: Experience directly managing cross-functional teams.

reputed company Offer At reputed company, we offer a comprehensive benefits package that supports you and your eligible family members, including:

• Medical, Dental, and Vision Coverage.
• Maternity and Parental Leave Options.
• Paid Time Off (PTO).
• 401(k) Plan.

Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $178,100/year in our lowest geographic market up to $307,900/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-reputed company knowledge, skills, and experience.

Career Growth

Opportunities and Learning Benefits At reputed company, we're committed to helping our employees grow and reputed company their skills.

We offer

• Training and Development Programs: Comprehensive training programs to help you reputed company your skills and advance in your career.
• Mentorship Opportunities: Opportunities to work with reputed company leaders and mentors who can help guide your career growth.
• Career Advancement Opportunities: Opportunities to advance in your career and take on new challenges.

Work Environment and Company Culture

Highlights At reputed company, we're proud of our company culture and work environment. Here are a few highlights:

• Innovative and Dynamic Work Environment: A fast-paced and dynamic work environment that encourages innovation and creativity.
• Collaborative and Inclusive Culture: A collaborative and inclusive culture that values diversity and promotes teamwork.
• Opportunities for Growth and Development: Opportunities for growth and development, including training programs, mentorship opportunities, and career advancement opportunities.

How to Apply

If you're passionate about improving customer experience and driving innovation, we encourage you to apply for this exciting opportunity. Please submit your application through our internal or external career site. Don't miss this opportunity to join reputed company and reputed company a difference in the lives of our customers. Apply now! Apply This Job Apply tot his job Apply To this Job