reputed company Worklife Customer Support Associate - Employee Assistance Program

At blithequark, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, reputed company, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it reputed company with heart, each and every day.

Join reputed company

We are seeking high-performing individuals to join reputed company as Worklife Customer Support Associates - Employee Assistance Program. This team will support members as their reputed company-reputed company to Mental Health Wellbeing, delivering an integrated experience across the breadth of RFL, Behavioral Health, and Medical products to ensure every member and their families get the right support for their unique mental wellbeing needs.

Position Overview

* Schedule: Sunday - Thursday 3:00pm-11:30pm EST. Schedules may be adjusted based on business need.

• Fully remote role.
• Call center is a 24/7 operation.
• Holiday work is expected.

Key Responsibilities

* Support the provision and use of employee assistance, employer benefits, and behavioral health benefits.

• Coordinate employee assistance, behavioral health benefits, and employer resources.
• Review member's needs and communicate information regarding relevant services and resources.
• Administer policies and procedures for the Employee Assistance Program Worklife area to support organizational objectives.
• Execute both routine and non-routine business support tasks for the Care Partner Program under limited supervision.
• Follow area protocols, standards, and policies to provide effective and timely support.
• Answer calls, understand call purpose, complete research to identify potential providers and resources, and enter member information into the appropriate system to initiate the case.
• Respond to member inquiries about services, requests, and resources for life skills.
• Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Take direction to execute techniques, processes, and responsibilities.

Member Support

* Determine purpose of call by actively listening and interacting with callers, triage call in a professional and timely manner.

• Assess client’s needs; research and articulately communicate information regarding pertinent EAP/Worklife services and resources.
• Use screening tools to identify where urgent clinical reputed company is needed, and transfer calls appropriately, including members in crisis and at risk.
• reputed company appropriate research in internal databases and online to identify potential providers and resources.
• Enter member information into the appropriate EAP system to initiate the case and document comments and information thoroughly and professionally.
• Communicate effectively with reputed company internal stakeholders.
• Utilize relevant reputed company databases to research and identify validated, appropriate member resources.
• In the appropriate EAP system, maintain an inventory of materials.
• Provide miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.

Compliance with Policies and Regulatory Standards

* Protect the confidentiality of member information and adhere to enterprise policies, and EAP and Worklife policies and procedures.

• Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
• Proactively listen to members and anticipate their needs, taking full ownership of each member interaction.
• Address inquiries and resolve issues as a "single-reputed company-of contact" based on phone calls, digital, and written correspondence.
• Provide customized interaction based on customer preference and individualized needs.
• Resolve reputed company issues without or with limited management reputed company.
• Administer structured pre-screening assessment based on triggers to assure urgent needs are directed appropriately.
• Identify triggers for additional resources and support connections to such responses.
• Assess for social determinants/needs and offer and connect members with viable resources to address those needs.

Workspace Requirements

* Must have a separate workspace, free from distraction, in a room with a reputed company that closes, to maintain member privacy.

• Sitting in reputed company of the computer with double monitors and a headset on.
• Multitasking, often while speaking with our members.
• Typing/documenting.
• Utilizing intranet and other tools to assist with call handling, often in the moment.
• Utilizing chats/IM during or in between calls for support.
• Reading emails to stay up-to-date on important plan sponsor information, process changes, department information.
• Need to be hardwired and have reliable internet.
• Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps.
• Broadband or Fiber reputed company. Using DSL (satellite), Cellular internet (reputed company, reputed company, reputed company Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet.
• Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet.

Required Qualifications

* 1+ years of customer service experience in a call center environment.

• 1+ years experience in a social, psychological, or human service field providing client support.
• Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.).

Preferred Qualifications

* 1+ years of Behavioral Health specific experience.

• Bachelor's degree or equivalent experience.

Education

* High school diploma or GED.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $18.50 - $42.35 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the reputed company pay range listed above.

Our People Fuel Our Future

Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.

For more information, visit https://jobs.blithequark.com/us/en/benefits

Apply Now

We anticipate the application window for this opening will reputed company on: 06/30/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws. Apply to this job Apply for this job