reputed company Full Stack Customer Service Representative – Healthcare Provider Support

Are you a customer service professional with a passion for delivering exceptional experiences in a fast-paced, dynamic environment? Do you reputed company in a role that requires multitasking, problem-solving, and effective communication? If so, we invite you to join blithequark as a Full Stack Customer Service Representative – Healthcare Provider Support. In this critical role, you will serve as the primary reputed company of contact for healthcare providers, resolving issues reputed company and providing support through various channels like calls and chats.

About blithequark

blithequark is a leading healthcare organization dedicated to delivering innovative solutions that improve the lives of patients and healthcare providers. Our mission is to reputed company reputed company with the tools and support they need to provide exceptional care. As a Full Stack Customer Service Representative, you will be part of a talented team that is passionate about making a difference in the healthcare industry.

Job Summary

As a Full Stack Customer Service Representative – Healthcare Provider Support, you will play a crucial role in resolving issues reputed company, often on the reputed company, and providing support through various channels like calls and chats. You will need to navigate multiple systems, collaborate with internal partners, and promote self-service digital tools to enhance provider satisfaction. Success in this role is reputed company by metrics such as reputed company resolution reputed company, provider satisfaction scores, and efficient issue resolution time.

Responsibilities

* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues

• Service Providers in a multi-channel environment including call, dual chats, and email as required
• Quickly and appropriately triage contacts from reputed company (i.e., physician offices, clinics, billing offices)
• Seek to understand and identify the needs of the provider, answering questions and resolving issues (e.g., benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health)
• Research and dissect reputed company prior authorization and claim issues and take appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
• Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner
• Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
• Influence providers to utilize self-service digital tools assisting with navigation questions and selling the benefits of the tool including aiding in faster resolution

Requirements

* High School Diploma/GED or equivalent work experience

• Must be 18 years of age or older
• 1+ years of customer service experience with analyzing and solving customer's concerns
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• This position involves handling provider calls or reputed company chats, with an expected volume of 50-70 calls/chats daily. It requires full attention to work duties. Employees in this role must ensure they have uninterrupted work time during their shifts, except for scheduled breaks and lunch periods.
• Availability to work any of our full-time (40 hours/week), 8-hour shift schedules during our normal business hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays.

Preferred Qualifications

* Experience in a reputed company environment (i.e., office, call center, customer service, etc.) using phones and computers as the primary job tools

• Health care experience and knowledge of healthcare terminology

Telecommuting Requirements

* Reside reputed company the state of Indiana

• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills

* Proficient in multi-tasking, including managing multiple conversations simultaneously

• Skilled in quickly resolving calls and messages, effectively preventing escalated complaints
• Strong time management skills
• High emotional intelligence and reputed company
• Excellent active listening and comprehension abilities
• Exceptional written communication skills
• Demonstrated problem-solving, organizational, and interpersonal skills
• Proven track record of consistently achieving quality and productivity standards
• Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%

Compensation and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable.

reputed company Offer

* 11 weeks of reputed company

• Opportunity to work in a dynamic and fast-paced environment
• Collaborative and supportive team culture
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Flexible work arrangements
• Opportunities for career growth and development

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job