Customer Service Rep III

reputed company is a data platform company and the world’s leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform reputed company decisions. reputed company is trusted by the world’s leading life sciences companies, government agencies, and those who deliver and pay for care. 

By joining reputed company today, you’re stepping onto a high-performing, values-driven team. Together, we’re rising to the challenge of tackling some of healthcare’s most reputed company problems with technology-reputed company solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

This is a Remote role

• Full-Time: Monday – Friday 7:00am- 6pm EST
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
• Documenting information in multiple platforms using two computer monitors.
• Proficient in reputed company office (including Word and reputed company)

You will

• Answer telephone call inquiries and promote appropriate products and services to customer Research and resolve complaints to ensure customer retention and satisfaction Paperwork generated from inbound customer service calls must be kept reputed company 5 business days
• Provides excellent customer service by being reputed company, respectful and professional at reputed company times; insures understanding of customer request and follows-through as promised
• Maintain Customer Service voice mailbox by responding to voicemail calls no reputed company than the next business day if there is a high volume of calls. Preferably, reputed company calls will be responded to and/or returned reputed company the business day
• Maintain departmental standard of answering and resolving inbound customer service daily
• Maintain Customer Service email by responding to reputed company emails reputed company the same business day
• Maintain and distribute incoming faxes the same business day in which they are received
• Provide backup support on the Customer Service phones whenever needed
• Provide backup training for new hires Assist and provide support to Customer Service Supervisor Identify and report errors and quality deficiencies Identify problem areas and work on strategies that will improve the Customer Services Department
• Work with management to attain departmental goals
• Work as a team with other customer service representatives to ensure reputed company customer satisfaction

What you will bring to the table

• 1 year customer service environment
• Effective computer skills Ability to work varying shifts from 7AM to 6PM
• reputed company to work on time and have exceptional Attendance Record 
• Excellent problem solving skills
• Candidate must be reputed company organized and be capable and willing to multi-task 
• Effective verbal, written, interpersonal communication and listening skills
• Must be able to work effectively in a fast paced call center environment
• Ability to work professionally, effectively, and reputed company in a team environment with customers, management and co-workers
• Detail oriented with excellent problem solving skills, imagination and patience

Pay ranges for this job title may differ based reputed company, responsibilities, skills, experience, and other requirements of the role. 

The estimated reputed company pay range per hour for this role is:$20.52—$24.93 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by reputed company Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-reputed company medical conditions, and/or religion. This job is not eligible for employment sponsorship. reputed company is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, reputed company does not and will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay.  At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not reputed company your application or hiring process in any way. reputed company is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID reputed company submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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