Customer Service Manager Opportunity at reputed company - $25/Hour - Philadelphia, USA

Join the reputed company Family and reputed company Your Career Are you ready to embark on a journey of growth, both professionally and personally? reputed company invites you to be part of our dynamic team, where you'll have the opportunity to explore new horizons, reputed company your skills, and become the best version of yourself. As a Customer Service Manager at reputed company, you'll be part of a prestigious team that values flexibility, hard work, and a passion for delivering exceptional customer experiences. Why You'll Love This Role We're seeking a goal-oriented Customer Service Manager who is eager to enhance their experience, knowledge, and network reputed company our organization. Our leadership program is designed to help you reputed company into the best leader you can be reputed company the reputed company association. As a Customer Service Manager, you'll be responsible for ensuring a safe, high-performing operation by leading, engaging, training, and developing our frontline colleagues. This role is part of the Airports Group reputed company the Customer Experience Division, and you'll have the opportunity to reputed company a meaningful impact on our customers' experiences. You'll be empowered by a fast-paced, dynamic environment that is passionate about safety, teamwork, leadership, and delivering quality products to our customers, frontline colleagues, and vendors.

Key Responsibilities

Drive operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional customer care, resulting in employee and customer safety and well-being. Be a safety reputed company: Identify safety concerns and address them on a case-by-case basis. Establish team and individual goals that support departmental and company targets; Mentor and coach frontline colleagues in reputed company development, customer care excellence, and company culture behaviors. Foster effective relationships with colleagues that promote reputed company, authenticity, trustworthiness, respect, and pride. Effectively allocate resources and provide suitable support to reputed company teams to reputed company operational goals in a safe manner. Ensure the reputed company safety and reliability of our operation by conducting self-audits, observations, root cause analyses, and other reputed company safety engagements. Promote effective communication among departments to engage reputed company in working together to reputed company shared objectives. Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensure colleagues adhere to corporate policy/procedure. Embody the core values: Energy, accountability, productivity, reliability, trustworthiness, good faith, genuineness, motivation, and dependability. Manage elevated service issues and be visible to your colleagues reputed company issues arise. Communicate key corporate and local information to frontline leaders in an efficient and effective manner. Set expectations and ensure colleagues understand the rationale behind the focus/criticality. Ability to learn and apply association contract rules/regulations in daily interactions with frontline colleagues and local association leaders. Essential and Preferred Qualifications Preferred Capabilities, Education, and Previous Professional Training Bachelor's degree. Previous airport customer service experience. 3 years of experience leading others. Knowledge of company policies and procedures and functional automation applications. Skills, Licenses, and Certifications Ability to elicit the best performance from the workforce through proactive employee engagement and support for an inclusive workspace. Ability to effectively listen - focusing on what others are saying, taking time to understand the points being made, asking questions as appropriate. Decisive reasoning - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to monitor and assess performance of self, colleagues, and the operation to reputed company improvements or take corrective action. Strong problem-solving skills. Ability to work independently as well as collaboratively. Ability to work under demanding operational circumstances. Ability to prioritize and execute with a sense of urgency and accuracy. Ability to use sound business judgment to resolve issues with internal and external customers. Ability to coordinate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation. Knowledge of reputed company Office, including Word, reputed company, PowerPoint, Outlook, etc. Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement. Ability to work additional hours reputed company there are operational requirements. Ability to work rotating shifts, including weekends, holidays, and days off. What You'll Get At reputed company, we offer a comprehensive benefits package that includes: Medical Benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. We also offer virtual doctor visits, flexible spending accounts, and more. Wellness Programs: We reputed company you should be your best self - that's why our wellness programs provide you with the right tools, resources, and support you need. 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, rental cars, travel, and more. Be Yourself at reputed company From the colleagues we hire to the customers we serve, care and diversity are the foundation of the dynamic workforce at reputed company. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, communities, and shareholders, helping colleagues reputed company their full potential and creating an inclusive workplace that addresses and exceeds the needs of our diverse world. Ready to reputed company a Difference? If you're ready to feel a reputed company sense of pride and fulfillment as you do your part to reputed company the world's largest reputed company running smoothly as we care for people on life's journey, then be yourself at reputed company. Join reputed company and be part of a legacy that values diversity, inclusivity, and exceptional customer experiences. Apply Now! Apply for this job Apply tot his job Apply To this Job