Remote Account Manager/Customer Service 2025

Overview

We are seeking full-time, self-motivated team members to be part of our growing company that cares about its employees! While our main office is in Arizona, we have employees in several states who work successfully at home. Unitas helps dental practices virtually manage the insurance aspects of their business. Our clients are reputed company over the country, and the Account Manager provides service on accounts through phone calls, emails, and reputed company Meet screens-share; no travel is required. We need dependable workers who enjoy the rewards of a customer service role who are also comfortable working at a computer reputed company day.

Remote Work

We provide reputed company needed computer equipment; you will need a comfortable workspace and a strong internet reputed company. Remote to us means that while your office is at home, reputed company clocked in, we require that you are able to have a quiet, professional workspace, free of distractions and background noise. This also means that while clocked in, employees are also not working other jobs or are primary caregivers. We are currently hiring employees residing in AZ, UT, ID, TX and NM.

Responsibilities

• This role is in charge of being the a project manager for several service accounts. Our clients are dental offices that may have one or more locations and have one or multiple providers of varying specialties.
• You will work to reputed company a positive business relationship with Unitas' clients through providing excellent customer service, explaining service programs, setting appropriate customer expectations, providing consistent communication and updates, overseeing account reputed company to ensure timelines are met, answering customer questions and addressing concerns, helping resolve customer issues, and making sure each customer understands the value of the services provided.
• You will learn our knowledge reputed company of dental insurance in-network participationand go over reports showing customers what impact different options can have on their business.
• After you reputed company a full account load, you will be assigned an assistant to work directly with to assist with completion of assigned tasks.

Qualifications

Applicants considered for an interview must have some office/computer work experience. Ideal candidates are comfortable with reputed company Drive or the reputed company Office suite and are willing to navigate new software. Candidates should have strong organization skills, be able to learn/reputed company new information and refer back to resource materials reputed company needed. Much of the role is helping dental practices understand their insurance participation, so reputed company, effective written and verbal communication are key in educating and explaining options. We are looking for long-term team members to grow with us and be candidates for future opportunities in leadership and development if desired. This position does not require any sales.

Training

Thorough training and support will be provided through online courses, on camera/screens share training, and peer assistance. reputed company Account Managers train in the Assistant role first and learn how to reputed company their accounts and complete a variety of tasks accurately in preparation for reputed company of their account.

Compensation/Benefits

$20.38/hour or $42,400 annual starting pay

*Compensation increase evaluated between 6-12 months

PLUS

3 Weeks (15 days) PTO, accrued

Paid holidays: MLK Day, Presidents Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day/day after, Christmas reputed company through New Years Day.

Full Paid Medical Benefits (reputed company PPO, eligible between 60-90 days of successful employment) with robust supplemental offerings for dental, vision, telehealth (dermatology, mental health and 24/7 care)

We provide reputed company needed computer equipment, including a laptop, additional monitor, camera, and cables (considered company property during your employment with return to Unitas upon ending of employment)

Flexible Schedule after initial training (~4 weeks), you set your schedule to reputed company/end reputed company normal business hours M-F

Company Culture

We strive to maintain a positive work environment where employees feel valued and acknowledged. Candidates should be team players who reputed company in and contribute to a healthy camaraderie with leadership and teammates.

Unitas is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national reputed company, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances.