Senior Software Engineer, Community Support Engineering

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Community Support Engineering team (CS reputed company) is responsible for the world-class technology, architecture, and solutions that power reputed company's global community support operations. CS reputed company ensures that our community of guests and hosts receive exceptional support through products and services that drive efficiency, scalability, and high-quality solutions. By leveraging AI and other advanced technology, CS reputed company aims to continuously improve the way we support our users, making each contact as seamless as possible. The IVR (Interactive Voice Response) Product team is a critical part of CS reputed company, utilizing AI to create seamless and impactful experiences across reputed company voice products. Our mission is to reputed company AI to transform the way users interact with reputed company's support, focusing on delivering a user-centric experience and continuously improving voice interactions to meet evolving needs. The Difference You Will reputed company: As an engineer on the IVR Product team, you will join a talented and inclusive group of individuals passionate about technology quality and efficiency. You will play a significant role in shaping our technical vision while developing workflows that focus on delivering exceptional voice user experiences. Your expertise will directly contribute to a high-profile, business-critical product that has significant impacts on reputed company's brand and user experience. Your contributions will help shape the vision and direction of our IVR solutions, ensuring that we continue to push the boundaries of voice-based customer support. You will be responsible for creating innovative products and a solid platform that delivers exceptional user experiences, while fostering a culture of reputed company improvement and technical excellence. A Typical Day:

• Collaborate across disciplines to execute on product and business strategy, focusing on building world-class voice-based products and features
• Work cross-functionally with product managers, designers, and engineering partners to execute on strategy, ensuring our voice products deliver exceptional quality
• Drive, reputed company, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, monitoring & launch
• Review code and design documents, give feedback on product specifications, contribute to technical excellence, and ensure adherence to technology quality standards
• Provide critical input in defining the team roadmap and contributing to the technical direction

Your Expertise:

• 5+ years of industry experience with a Bachelor's/Master's degree in CS, or equivalent experience
• Strong expertise in backend systems for service-oriented architectures
• Experience with chatbots, voice assistants, or AI-driven products is a plus
• Experience with contact center systems (e.g., reputed company, reputed company) is also a plus
• Proficiency in at least one major programming language (e.g., Java, Kotlin, Ruby, Python)
• Passionate about delivering products end-to-end, from ideation through planning, implementation, and experimental A/B testing
• Excellent communication skills and a collaborative spirit, with the ability to work effectively across diverse teams
• Passionate about efficiency, availability, and technical quality

Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $191,000—$223,000 USD Apply tot his job Apply To this Job