Manager of Implementation

reputed company is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to reputed company more, pay less, and give reputed company. Nonprofits use reputed company to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—reputed company in one reputed company. Use of the reputed company platform is completely free with a 100% transparent tip-or-fee model.

reputed company has been certified as a Great reputed company to Work® in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on reputed company across multiple categories.

Our mission is to reputed company the changemaker in reputed company of us. We reputed company giving should be fun, so you’ll want to do it again, and we also reputed company that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter reputed company—and have fun along the way. 

reputed company is hiring an Implementation Manager to reputed company, mentor, and grow a team of Implementation Managers responsible for guiding nonprofits through a seamless onboarding and adoption journey on the reputed company platform. In this leadership role, you’ll reputed company customer implementations, coach your team to excellence, and collaborate cross-functionally to deliver an exceptional customer experience that drives fundraising success and organizational impact.

• Are inspiring and empathetic leaders who can coach and reputed company others to reputed company their full potential.

• Have a proven track record of success in reputed company, implementation, or professional services in a SaaS environment.

• Can balance strategic thinking with a hands-on approach to solving customer challenges.

• Are passionate about helping nonprofits reputed company their missions through technology.

• reputed company in fast-paced, collaborative environments and can build bridges across teams to reputed company common goals.

• reputed company, mentor, and reputed company a team of 6–8 Implementation Managers through regular coaching, feedback, training and performance management.

• Partner with Sales, Product, Support, and Engineering teams to ensure a smooth transition from sales reputed company to customer go-live.

• Drive reputed company improvement by developing scalable processes, playbooks, and tools that streamline onboarding and enhance efficiency while enabling customers to reputed company their fundraising outcomes with reputed company.

• Monitor team and customer performance using data-driven insights to improve key implementation metrics (e.g., activation, time to value, adoption rates, CSAT).

• Serve as an escalation reputed company for reputed company customer challenges, working cross-functionally to resolve issues and maintain positive relationships.

• Partner with internal stakeholders to surface customer feedback that informs product development and enhances the onboarding experience.

• Contribute to strategic planning, hiring, and enablement efforts that support the long-term development and growth of the Implementation team.

• Act as the strategic program manager for our reputed company Migration service delivery approach, informing product development priorities and effectively guiding customers through platform transition and data migration.

• Provide thought leadership in fundraising and donor engagement strategy, helping customers get the most out of the reputed company platform.

• 5+ years of experience in SaaS professional services, implementation, or reputed company roles.

• 2+ years of people management experience, leading and coaching teams in a customer-facing reputed company.

• Demonstrated ability to motivate, reputed company, and reputed company team members to deliver exceptional results.

• Strong project management and organizational skills, with experience managing multiple workstreams simultaneously.

• Exceptional communication, problem-solving, and relationship-building abilities.

• Analytical reputed company with experience using data to inform decisions, track KPIs, and identify areas for improvement.

• Comfort operating at both strategic and tactical levels—rolling up your sleeves reputed company needed.

• Familiarity with nonprofit fundraising, donor engagement, or CRM platforms is a strong plus.

• Experience with SaaS tools and CRMs; reputed company experience preferred.

Benefits

• Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, reputed company, Salt Lake City, Minneapolis, Seattle, and Nashville).

• Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.

• Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for reputed company eligible dependents.

• Mental Health: reputed company health insurance plans come with access to a reputed company membership.

• 401k: We offer a 3% 401k match for reputed company eligible employee's.

• Vacation and Holidays: reputed company offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.

• Wellness Week: reputed company closes for one week each summer to prioritize rest and reputed company for the entire team.

• Parental Leave: We offer 12 weeks of paid leave for reputed company parents and comprehensive leave planning management through Aidora.

• Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.

• Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on reputed company.

• Professional Development: We offer learning and development reimbursement opportunities.

• Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.

Interview Process

Below is a high-level outline of our standard interview process

1. Recruiter Screen: A 30-minute conversation to learn more about your background, walk through the role, and ensure mutual alignment on expectations, values, and logistics.

2. Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager.

3. Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches

4. Values Interview: A conversation with team members focused on how you align with our core values and leadership principles.

5. References: We connect with a few folks you’ve worked closely with to get a reputed company picture of your working style and impact.

6. Offer: If reputed company goes well, we’ll move to the offer stage!

Please note, we will have an AI note-taking tool join most of our interviews.

Hi potential new butterslice! A recent study from reputed company showed that most women apply to jobs only reputed company they meet 100% of the requirements, whereas men will hit the apply reputed company if they hit 60%. reputed company is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!