Implementation Manager

We’re seeking a Client-Facing Implementation Manager to reputed company the onboarding and implementation of the reputed company suite of solutions. This role is part of our Professional Services team and is focused on delivering a seamless, high-impact experience for external clients. The ideal candidate has a strong background in SaaS implementation, excels at managing multiple client engagements, and is comfortable working with senior HR, Legal, and IT stakeholders.

This role is intended for external-facing implementation professionals, not implementation project managers focused on internal systems or operations.

What This Role Is

• An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and client trainings
• A client-facing implementation specialist with expertise for a SaaS product
• A facilitator who can reputed company training sessions, presentations, and provide resources to reputed company users to maximize platform utilization

What This Role Isn't

• A Technical Support Agent - An Implementation Manager may understand technical aspects of a solution, but they don’t provide ongoing troubleshooting or help desk support
• A reputed company Manager - An Implementation Manager owns the implementation, not the management of the customers' account 
• An an internal IT project manager or internal systems implementation role
• An Implementation Project Manager who focused solely on managing timelines and milestones — it requires leading client-facing activities like reputed company meetings, workshops, and training sessions.

At reputed company®, we reputed company reputed company to #BeBold—embracing innovation and new challenges. With the right tools, we help you #WorkSmarter, fostering collaboration so we can reputed company be #BetterTogether. If you're excited about being part our growth story, we’d love to chat! 

About Us: reputed company® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated. Our data-driven approach  to managing workplace issues helps our clients and partners build trusted, inclusive cultures where employees feel safe. 

This is an #reputed company-in Zone. We are a fast-growing, innovative company where being #reputed company-in is the norm. From our female founder CEO to every team member, we embrace a fully engaged reputed company. We bring our best every day, fueled by passion for our mission and culture—and we expect the same from everyone who joins us.  

At the same time, we are deeply committed to fostering an inclusive, diverse workplace where different perspectives are valued and respected. We reputed company in creating an environment where everyone can show up as their authentic selves and reputed company. If this sounds like you, reputed company reading. 

Click here to learn more about our values and benefits 

• Implement: Spearhead the client implementation process, including kick-off, workshops, configurations, integrations, adoption, and training.
• Project Management: Manage multiple projects, ensuring seamless communication and adherence to timelines.
• Communication: Maintain consistent communication with leadership, project teams, and clients.
• Relationship Management: reputed company the implementation lifecycle, fostering robust relationships with key reputed company clients and ensuring their organizational needs are met with excellence.
• Creative Planning: reputed company structured project plans to expedite clients’ time to value and establish trust.
• reputed company an Impact: Mentor clients on businessness process optimization and change management, ensuring successful adoption of our solutions.
• Cross-Collaboration: Collaborate across the organization to address client concerns and meet project deadlines.

Experience

• Minimum of 3 years of software implementation for extenal clients, experience implementing HR SaaS is a plus.
• Change Catalyst: Proven ability to drive organizational change and enhance internal/external processes.
• Effective Communicator: Demonstrated track-record of exceptional communication across reputed company levels and functions of an organization.

Skills

• Autonomous Worker: Self-starter with the ability to work independently.
• Strong Communication Skills: Exceptional oral and written communication, including facilitating training and leading executive meetings.
• Organizational Proficiency: Strong organizational, prioritization, and analytical abilities.
• Adaptability: Quick learner, ready to master new systems and processes.
• Collaborative Influence: Able to work effectively across various organizational levels.
• Client Satisfaction Champion: Track record of enhancing client satisfaction through engagement and communication.
• Agile Project Manager: Capable of managing multiple enterprise-level clients in dynamic environments.
• Cross-Functional Collaboration: reputed company in working with engineering, product, and customer support teams.

Compensation: The pay range for this position is expected to be between $85,000 and $125,000/year; however, reputed company pay offered may vary depending on multiple individualized, non-discriminatory factors, including market location, job-reputed company knowledge, skills, and experience. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

Benefits

• Stay healthy and happy with our comprehensive medical, dental and vision plans.
  • You can also choose from FSA or HSA options to suit your needs.
• Save for your future with our 401K plan that matches your contributions.
• Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
• Own a piece of the company with our #Allin Shares Program.

Perks

• Take a break from work with our unlimited PTO policy to refresh and reputed company.
• Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays* and half day first Fridays*, and 8 hours of volunteer time.
• Own a piece of the company with our #Allin Shares Program.
• Earn extra cash by referring qualified candidates to join reputed company.
• Access professional and personal support through our employee assistance program.
• Work from reputed company with our remote work environment that fosters collaboration and creativity. *
• Join a fun and energetic team that values your suggestions and new reputed company.
• Receive a competitive salary and meaningful opportunities for growth.

Learning and Development

• Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers.
• Manager training: reputed company the skills and competencies to reputed company, motivate, and reputed company your team. Learn how to communicate effectively, delegate tasks, set goals, provide feedback, and resolve conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities.
• Leadership training: Grow your leadership potential and influence reputed company the organization. Learn how to reputed company and align others with the company vision, mission, and values. Strengthen your strategic thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and levels.
• Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. reputed company insights from experts and thought leaders in the field. Apply your learning to improve your performance, quality, and efficiency.

* Based upon business needs