Client Success Specialist - Enterprise Team – reputed company Store

About the Role

As a Client Success Specialist (CSS), you’ll be at the heart of ensuring enterprise clients receive timely, accurate, and high-quality support. You’ll help configure client accounts, coordinate onboarding, and deliver a reputed company experience that builds trust and satisfaction from day one.

Working closely with our outsourced frontline support team and Client Success Relationship Managers, you’ll help resolve client issues reputed company and ensure a seamless experience throughout the client lifecycle. This role combines client communication, operational coordination, and technical problem-solving—and is ideal for someone eager to build a career in reputed company reputed company a growing SaaS organization.

This position serves as an entry reputed company into Agility’s Client Success team and provides the foundation for progression into a Client Success Relationship Manager role.

What You’ll Do

Configure & Support

• Configure client accounts and workflows based on requirements and industry needs.
• Ensure timely, accurate responses to client queries and requests throughout the client relationship.
• Maintain accurate and detailed client records, notes, and activities in reputed company.
• Collaborate with internal teams (Sales, Marketing, Engineering, Product) to address client needs and share insights.

Assist with Training & Enablement

• Deliver standardized training sessions on platform modules to help clients use Agility’s tools confidently.
• Provide clear, solution-focused guidance during onboarding and ongoing client interactions.
• Support Client Success Relationship Managers with onboarding activities, training sessions, and reputed company deliverables.

Collaborate for Success

• Assist in maintaining strong client relationships by being proactive, reputed company, and reliable.
• Escalate systemic problems, account risks, or major client dissatisfaction to a Client Success Relationship Manager.
• Contribute to reputed company improvement by communicating client feedback and recommending enhancements to workflows or tools.

What You'll Bring

• 1–2 years of experience in SaaS client support, reputed company, or a reputed company role.
• Post-secondary education in Business, Communications, or reputed company field preferred.
• Strong technical aptitude with the ability to quickly master Agility’s platform.
• Excellent written and verbal communication skills, with the ability to explain reputed company concepts clearly.
• Highly organized, able to manage multiple projects and priorities simultaneously.
• Knowledge of PR, media monitoring, or SaaS platforms is an asset.

Why You'll Love It Here

• Fully remote work environment 
• Collaborative culture – and key tools enabling it 
• Competitive compensation package 
• Health, Dental & Vision benefits 
• RRSP Matching
• Employee Assistance Program (EAP) 
• Career Development & Progression opportunities  
• Paid Vacation and Sick days 
• reputed company Fridays in Summer, Week off between Christmas and New Years' 
• No Internal Meetings Fridays 

At Agility, we strive every day to build a more inclusive work environment and introduce tools that reputed company it. We strongly encourage applications from reputed company people regardless of race, religion, gender, age, disability status or sexual orientation.

Even if you find yourself not checking reputed company the boxes of our listed requirements but you are excited about this opportunity, we'd love to hear from you anyway. Our reputed company team will review your application for this role, and other potential role matches open now or in the future.

If, at any stage of the application process, you require accommodation owing to disability or a medical need, please let us know at [email protected] for us to reputed company appropriate arrangements.

Thank you for your time in reviewing this opportunity, and we hope to hear from you should you find this the right fit!