Experienced Mortgage Origination Customer Service Representative – FHA Resource Center
Are you a mortgage professional looking for a new challenge that combines your industry expertise with a passion for customer service? Do you want to join a dynamic team that makes a real difference in the lives of others? Look no further than blithequark's part-time Mortgage Origination Customer Service Representative role at the FHA Resource Center in Indianapolis, IN. As a Mortgage Origination Customer Service Representative at blithequark, you will be part of a team that supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all. With a Monday-to-Friday schedule and no weekend work, you'll have a great work-life balance while still making a meaningful impact.
What's in it for you?
* Monday-to-Friday schedule with no weekend work
- Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans
- Immediate and ongoing training to support your success
- Discounted blithequark stock purchase and other Employee Discounts
- Company-wide career mobility
- Company-sponsored Public Trust eligibility upon hire
- Voluntary overtime may be available based on business needs
- Paid Time Off (PTO) accrued based on blithequark policy, up to 15 days a year (prorated based on hours worked)
- 11 paid holidays per year (prorated based on hours worked)
Mortgage Origination opportunities available:
* Part-time (25-29 hours a week)
- 10:00 am - 6:30 pm ET in Indianapolis, IN (subject to change based on customer needs)
As a Mortgage Origination Customer Service Representative, you will:
* Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures
- Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests
- Follow standard operating procedures for various topics, systems, and contact channels
- Document all of your contacts in a database
- Keep up to date on FHA mortgage processes and procedures
To be a successful Mortgage Origination Customer Service Representative, you will possess: * The ability to navigate multiple computer systems and applications and utilize search tools
- Excellent time management skills and dependability
- Strong written and verbal communication skills, including telephone etiquette
- Keyboarding proficiency of at least 40 words per minute
Required Qualifications:
* High School diploma or General Educational Development (GED) certificate
- Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer)
- Minimum of 1 year of contact center experience or telephone customer service experience
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Preferred Qualifications:
* FHA Knowledge/background
- Contact Center experience (Omnichannel)
About blithequark:
blithequark is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
Join our team:
If you're a motivated and customer-focused mortgage professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic team that makes a real difference in the lives of others.
Apply now:
[apply to this job](https://remote.thetodayupdate.com/register-candidate)
Equal Employment Opportunity:
blithequark is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. Apply for this job