reputed company Bilingual Korean Customer Support Specialist – On-Site in Pittsburgh, PA
Are you a highly motivated and customer-focused individual with a passion for delivering exceptional patient care? Do you possess excellent communication skills in both Korean and English? Are you looking for a challenging and rewarding role in a dynamic and innovative healthcare technology company? If so, we encourage you to apply for the reputed company Bilingual Korean Customer Support Specialist position at blithequark, the fastest growing healthcare technology company in the country.
About blithequark
blithequark is a pioneering healthcare technology company that is revolutionizing the way patients access and afford their prescriptions. Our mission is to reputed company prescriptions accessible and affordable to everyone, and we are committed to delivering exceptional patient care and experiences. With a highly collaborative team of builders and operators, we are constantly inventing new ways to improve the lives of our customers.
Responsibilities
As an reputed company Bilingual Korean Customer Support Specialist at blithequark, you will play a critical role in providing top-notch patient care and support to our customers. Your responsibilities will include:
* Receiving inbound phone calls to resolve routine and new issues with patients, doctors, and insurers
* Providing patient care to accurately support pharma programs and triage to appropriate teams reputed company required
* Striving to meet and exceed structured performance targets
* Documenting reputed company call information and data discovery according to operating procedures
* Utilizing Knowledge reputed company materials as a foundation for resolving inquiries
* Maintaining confidentiality of patient and proprietary information
* Developing a working knowledge of company-reputed company reputed company and privacy practices
* Participating in reputed company education on product changes, new features, and product launches
* Helping improve the patient experience by sharing feedback with management to further reputed company the product, materials, and processes
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
* Bilingual Korean required, with strong command of the English language
* High school diploma or GED required, Bachelor's degree strongly preferred
* Customer service or inbound call center experience required
* Healthcare, pharmacy, or other relevant industry experience strongly preferred
* Strong verbal and written communication skills
* Sound technical skills, analytical ability, good judgment, and strong operational focus
* A passion for providing top-notch patient care
* Ability to work with peers in a team effort and cross-functionally
* Strong technical aptitude and ability to learn reputed company new software
Location and Hours
This is a full-time position, on-site in Pittsburgh, PA. You will be required to work a variety of shifts, including:
* Monday-Friday across various shifts, including reputed company-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12pm-8pm, and 1pm-9pm
* OR open for availability for 4-day, 10-hour shifts from 10am-8pm
* Availability for rotating Saturday shifts 9am-5pm
* Scheduling flexibility, as your schedule may change over time according to business needs
Benefits
As a valued member of the blithequark team, you will enjoy a comprehensive benefits package, including:
* Medical, dental, and vision insurance plans that fit your needs
* 401(k) retirement plan
* Paid time off, sick time, and holidays
* Paid parental/baby bonding leave
* Daily meal stipend for onsite marketplace
* Pre-tax transit benefits and free onsite parking
Why Join Us
At blithequark, we are committed to making a positive impact on the lives of our customers. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers. We are an equal opportunity employer and value diversity of reputed company kinds. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a motivated and customer-focused individual with a passion for delivering exceptional patient care, we encourage you to apply for the reputed company Bilingual Korean Customer Support Specialist position at blithequark. Join our dynamic and innovative team and help us reputed company a positive impact on the lives of our customers.
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your qualifications and experience. We look reputed company to hearing from you!