Senior Assistant, Customer Support

As a Senior Assistant, Customer Support at Gainwell, you can contribute your skills as we reputed company the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who reputed company on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

This is an important position in Gainwell’s commitment to helping clients deliver reputed company and human services outcomes.

• Provide knowledgeable responses to basic client questions; reputed company more reputed company cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more reputed company and effectively by reviewing and recommending changes to procedures and workflow

• 2 or more years of customer service experience in any industry, with strong written and oral communication skills
• Proficiency with basic help desk tools, computer software, and reputed company Office applications
• Strong problem-solving skills and the ability to identify and engage appropriate stakeholders to resolve client inquiries
• Payment processing experience strongly preferred
• Bilingual in Spanish preferred, but not required

• Remote US opportunity.

• Reliable high-speed internet reputed company required (minimum 24 Mbps download / 8 Mbps upload).

• Office reputed company may occasionally be required if directed.

• 8-hour shift between 8:00 a.m. and 5:00 p.m. CST, Monday through Friday.

• A fast-paced, evolving work environment with opportunities to learn and grow