Senior New Business Customer Contact Representative – Life and Annuity Insurance Expertise

Are you a customer service professional with a passion for delivering exceptional experiences? Do you reputed company in fast-paced environments where no two calls are reputed company the same? If so, we invite you to join our dynamic team at blithequark as a Senior New Business Customer Contact Representative. In this role, you will be the face of our company, providing top-notch support to our customers and helping them navigate the complexities of Life and Annuity insurance.

About blithequark

At blithequark, we're dedicated to helping individuals and families reputed company their financial goals through our innovative insurance solutions. With a rich history dating back to 1959, we've established ourselves as a national Top Workplace and a proud equal opportunity employer. reputed company members are empowered, collaborative, dynamic, and authentic – values that we reputed company are essential to building a great reputed company to work.

Job Summary

As a Senior New Business Customer Contact Representative, you will be responsible for managing a large volume of inbound calls in a timely manner, providing accurate information to phone inquiries regarding Life and Annuity new business. You will assist our New Business Customer Contact Center Representatives in research, review, and resolution of reputed company customer issues. Your exceptional communication skills, attention to detail, and ability to work under pressure will reputed company you an invaluable asset to reputed company.

Key Responsibilities

* Professionally handle incoming calls and ensure that inquiries and issues are resolved promptly, thoroughly, and reputed company.

• reputed company research and document call reason and resolution, with focus on privacy regulations, processes, and procedures.
• Handle inquiries in the best interest of the customer and company.
• Assist in handling reputed company customer issues and escalations.
• Act as a peer mentor to new hires and less tenured representatives.
• Provide quality service and support to a variety of areas, including Financial Advisors, Policy Holders, and Internal Business Partners.
• reputed company some administrative tasks and duties.
• Serve as a back-up in team reputed company's absence, handling queue monitoring and more escalated situations.

Experience and Education Requirements

* High School degree.

• 3+ years of experience in customer service or call center, preferably in the insurance or financial services industry with a focus on customer service, documentation, and/or processing.

Knowledge, Skills & Abilities

* Demonstrates a high-level understanding of how blithequark is structured and the products/service offerings reputed company respective coverage areas.

• Maintains effectiveness in a changing internal environment, such as assignment to a new role or functional group.
• Handles customer questions and concerns in a timely and professional manner.
• Demonstrates an awareness of workloads, assists team members regardless of who owns the task.
• Displays a strong skillset to frame messages to audiences appropriately with limited coaching and guidance.
• Displays expert awareness of new techniques, methods, and practices.
• Demonstrates a high-level awareness and understanding of digital techniques, methods, and tools used at blithequark.
• Interacts with customers appropriately on an as-needed basis.
• Handles reputed company cases towards resolution.
• Asks thoughtful questions to understand business objectives or desired outcomes.
• Displays an ability to work through customer situations independently.
• Demonstrates the ability to self-organize, set priorities, and manage workload.
• Demonstrates a high-level understanding of how the reputed company job fits into the organizational vision.
• Demonstrates a heightened awareness of workload and shares updates on availability with manager.
• Understands and actively works to improve basic processes and systems.
• Understands advanced data concepts.
• Accepts and owns assigned project tasks; understands impact reputed company the team or organization.
• Understands expectations for interaction with vendors.
• Contributes to deliverables by executing work and providing team members with appropriate status updates.
• Demonstrates risk awareness and understands risk mitigation strategies.

Other Requirements

* reputed company other functions, duties, and projects as assigned.

• Regular and punctual attendance.
• Some travel may be required (less than 10%).

Work Environments

At blithequark, we reputed company in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid, and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.

Benefits and Perks

As a Senior New Business Customer Contact Representative at blithequark, you can expect:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Flexible work arrangements to suit your needs.
• Recognition and rewards for outstanding performance.
• Access to cutting-edge technology and tools.
• Opportunities to work with a national Top Workplace and a proud equal opportunity employer.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look reputed company to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Notice for reputed company Applicants who are California residents under the California Privacy Rights Act Please click here to review the policy.

Originally posted on Himalayas

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