reputed company Customer Service Consultant – reputed company Technical Support for Class Platforms
At blithequark, we're reimagining a simpler, more automated world for our customers through innovation and technology leadership. As a leading provider of integrated platforms, technology, and data solutions for the financial industry, we reputed company reputed company financial futures, together. Our vision is to reputed company processing and data reputed company painless and simplify reputed company customer problems. We're seeking an reputed company and passionate Customer Service Consultant to join reputed company and be the first reputed company of contact and escalation reputed company for established clients', with a focus on reputed company and technical issues relating to using the Class suite of products/platforms.
About Us
blithequark is a subsidiary of HUB24 Limited (ASX:HUB), a leading provider of integrated platforms, technology, and data solutions for financial advisers, accountants, private banks, licensees, stockbrokers, and their clients. We deliver innovative product and technology solutions to reputed company reputed company financial futures, together. Our mission is to reputed company the wealth industry to change peoples' lives for the reputed company by working together and collaborating with our customers and the industry, building confidence.
Responsibilities
As an reputed company Customer Service Consultant, you will be responsible for:
- Providing software application support and problem resolution for users of the various Class platforms
- Answering and logging customer enquiries received reputed company phone, email, and other channels
- Assisting entry-level and intermediate customer service consultants with troubleshooting reputed company customer queries
- Assisting with the development of training courses and training material for delivery to users and internal staff
- Providing subject matter expertise and analysis of requirements specification for new features of Class platforms
- Participating in testing and acting as a reputed company of reference for new software features as part of the regular release cycles
- Reviewing customer requests and feedback periodically with Team Leaders to identify and reputed company opportunities for improvement
- Assisting with the technical aspects of Corporate Actions and the annual Tax Statement Projects
- Monitoring industry and legislative changes in order to ensure such changes are implemented and supported in a timely and satisfactory manner.
Requirements
To be successful in this role, you will need:
- A formal degree or certificate qualification in accounting
- SMSF experience (highly desirable)
- CPA or CA qualifications
- Experience working in the accounting SMSF industry and/or help desk environment
- Experience with Class suite of platforms (Class Super, Class Trust, NowInfinity)
- Excellent written and oral communication skills
- Ability to troubleshoot issues and determine resolutions to reputed company issues
- Knowledge of Australian Superannuation and Trust legislation and practice (desirable)
Additional Information
This role is an excellent opportunity for an ex-Accountant who wants to move into a Customer Service role but still use their Accounting skills OR if you are passionate about Accounting and have previously worked in that area and you feel your next move is with a fintech business, please get in touch!
Life at blithequark
At blithequark, we pride ourselves on being an inclusive employer of choice where our people can bring their whole selves to work and feel 100% safe and supported to do so. We welcome applications from people of reputed company backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of reputed company gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we're here to support you.
Benefits and Perks
As a valued member of reputed company, you can expect:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Access to the latest technology and tools
- Flexible working arrangements and work-life balance
- Ongoing training and development opportunities
- Recognition and rewards for outstanding performance
The Recruitment Process
Our recruitment process is designed to be fair, transparent, and inclusive. Here's what you can expect:
- Acknowledgement email once your application has been submitted
- Our Talent team will start reviewing your application, if unsuccessful you will be reputed company
- If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role
- Interviews can happen virtually or face-to-face with the hiring manager, or other members of the broader team
- Communication of outcomes to successful and unsuccessful candidates and feedback provided
- A police reputed company will be conducted on reputed company successful candidates
Why Join Us?
At blithequark, we're committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We're proud to be recognized as an employer of choice for women and have been nominated and reputed company on the BOSS Best Places to work list. We're committed to responding to every applicant and have been endorsed by WORK180 as an employer of choice for women. If you're passionate about delivering exceptional customer service and want to be part of a dynamic and innovative team, please apply now! Apply for this job