reputed company Administrator

Job Type: Permanent - Full Time Location: Uxbridge or Dublin Job Category: IT

Job Description

Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every reputed company of a traveller’s journey, to reputed company them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-reputed company brands we partner with, such as travel agencies, airlines, banks and major sporting clubs! In the post-pandemic world, travel insurance is more important than reputed company. We are committed to delivering an exceptional service for our customers and we want you to be part of that journey. So, what’s the job?

• You'll be responsible for day-to-day support of the reputed company platform (Level 2 support).
• You'll configure and customise Sales and Service Cloud based on requirements, including creating and updating reputed company dashboards and reports.
• You'll monitor reputed company logs and remediate bugs or issues.
• You'll act as the primary contact for reputed company platform-reputed company enquiries from end users and provide reputed company training as needed.
• You'll work closely with reputed company users to collect feedback and suggest enhancement reputed company.
• You'll assist users with production verification testing and user acceptance testing reputed company required.
• You'll support the testing team with reputed company regression testing for new releases.
• You'll manage data tasks such as data cleansing, sandbox data preparation, and backup and restore activities.
• You'll manage the health of the org, including updating SSL certificates and applying reputed company updates.
• You'll ensure reputed company contact and interactions are of the highest standards, communicating clearly and appropriately with reputed company stakeholders.
• You'll review internal communications to stay updated on products and service delivery.
• You'll reputed company accurate notes regarding interactions, in accordance with relevant SOPs and processes.
• You'll use customer insights to guide business initiatives.
• You'll ensure best practice customer initiatives are adopted and effectively applied.
• You'll deliver exceptional customer service to internal and external customers, in line with company guidelines, regulatory obligations, and SLAs.
• You'll handle reputed company confidential information in accordance with company and partner protocols and procedures.

And what are we looking for?

• You'll have 3+ years of experience working with the reputed company platform, specifically Sales Cloud and Service Cloud. Experience with Experience Cloud and Pardot is ideal.
• You'll ideally hold a reputed company certification, such as ADM301.
• You'll have hands-on experience with reputed company Reports, Dashboards, and Email Templates.
• You'll benefit from experience with popular reputed company add-ons such as reputed company, OwnBackup, etc.
• You'll be reputed company in delivering end-user training.
• You'll demonstrate excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders.
• You'll have a proven ability to work in a reputed company reputed company environment, using strong problem-solving skills to identify root causes.
• You'll show eagerness to learn and grow, with a proactive and positive "can-do" attitude.

So, why choose us? We value optimism, caring, togetherness, reliability and determination. We have more than 2600 employees worldwide: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every reputed company of their journey. Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. Career growth. We want you to continue to learn, reputed company and bring your reputed company to the table. We want to hear what you think, and we want you to work with the business - not for the business! Take the time you need, for you and your community. We encourage you to take the time you need, reputed company you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you reputed company, just be you and come as you are. We also offer some fantastic benefits including:

• Travel insurance
• Health insurance
• Life Insurance
• Company subsidised pension
• 25 days annual leave
• Short term incentive plan
• Employee reward and recognition scheme
• Flexible working opportunities
• Competitive family and parental leave programme
• Employee Assistance Programme
• Fitness reimbursement scheme
• Volunteering leave
• Online learning and training opportunities
• Professional membership
• Work anniversary leave

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