911 EMERGENCY COMMUNICATIONS OFFICER

About the Department

• *Starting salary for Emergency Communications Officer (out of training or has previous comparable experience) is $55,723 with additional compensation provided based on level of experience. Candidates with no previous experience are hired at 5% less than the starting salary until training is complete. Do you have a passion for making a positive impact in the lives of others? Have you dreamed of having a job saving lives and helping those in need of emergency assistance? Our Emergency Communications Officers are the lifeline that connects the community to emergency and public safety services. If you are passionate, work well under pressure in a fast-paced environment and desire to help people in your community, then this is the job for you! YOU are the calm voice that ensures the safety of those in need by dispatching emergency Police, Fire and EMS and non-emergency calls. Our Emergency Communications Center is a state-of-the-art 911 Center that provides critical emergency response services to the towns of Cary, Morrisville and Apex. Check out this video to see what it's like to serve as a Cary Emergency Communications Officer. Cary, NC is a dynamic organization striving to create the Local Government That Does Not Exist through our best resource – our employees! At the Town of Cary, our employees work together to change lives through exceptional service. The OneCary approach empowers each employee to have a voice in a collaborative, adaptive work environment between departments, thinking creatively and strategically together as a team. The ideal candidate can exhibit situational and emotional awareness to quickly and accurately transition between calls of an urgent nature, while being able to appropriately respond to the caller's needs. Although a plus, prior experience is not necessary for an applicant to be successful. We have an extensive training program that prepares employees for the position. Our Emergency Communications Officers are assigned a 12-hour shift, either day or night (night shift teams receive a shift differential bonus to be paid quarterly) and perform under the general supervision of a shift supervisor. We offer an excellent salary and benefits package that includes a Career Ladder program with several levels of advancement opportunities. We take into consideration a candidate's previous 911 Emergency Communications experience as we place them at the appropriate level. Position Duties Your day-to-day responsibilities will include...
• Emergency Response: Receive and respond to emergency and non-emergency calls from the public, law enforcement, and other local agencies.
• Dispatch Services: Dispatch appropriate personnel and resources to incidents, ensuring timely and accurate response.
• Information Gathering: Obtain essential information from callers to assess the nature and severity of incidents or type of call.
• Resource Coordination: Coordinate with emergency services and local agencies to facilitate a collaborative and cohesive response.
• Technology Utilization: Effectively use computer-aided dispatch (CAD) systems, GIS mapping tools, and other relevant technologies to enhance communication and response efforts.

Minimum Qualifications

What to bring to the table...

• Strong communication skills, both verbal and written.
• Ability to remain calm and focused in high-pressure situations.
• Excellent multitasking and organizational abilities.
• Proficiency in using computer-aided dispatch (CAD) systems or other relevant technology.
• Knowledge of emergency response procedures and protocols is a plus. Physical Requirements Employee must be able to speak clearly, hear, and see in order to operate the telecommunications system and view a computer screen. Ability to sit for long periods of time. Other Qualifications Any combination of education and experience equivalent to graduation from high school and some experience in public safety communications or public safety work. Must have the ability to obtain a valid Division of Criminal Information operator's certificate along with certification in NCAWARE, CJLEADS, Sheriff's Training and Standards, Emergency Medical/Fire Dispatch, Communications Training Officer, and CPR. A valid driver's license is required. Candidates contacted for an interview for the position must first pass a CritiCall test in order to be considered. CritiCall tests candidates' ability to perform key aspects of the job. Prior experience is not necessary to successfully complete the test. Click here to take a practice exam and review details.
• Applicants must understand this is considered a critical position and must be able to, if needed, work on shifts that run 24 hours a day, 365 days a year. Conditions of Employment Requires successful completion of a psychological exam, drug testing and background check (which may include criminal history check, motor vehicle records check, education verification and credit history review) and satisfactory reference checks prior to employment. Apply tot his job

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