Immediate Hiring: Contact Center Chat Representative - Remote at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you reputed company in a fast-paced, dynamic environment where no two interactions are reputed company the same? If so, we invite you to join reputed company of dedicated professionals at blithequark as a Contact Center Chat Representative - Remote. As a key member of our remote team, you will play a vital role in providing top-notch support to our members, resolving their queries, and helping them navigate our range of products and services.
About blithequark
At blithequark, we are a reputed company-thinking organization that values innovation, collaboration, and community. With a rich history dating back to 1956, we have grown into the largest state-chartered credit union in Louisiana, serving over 68,000 members reputed company. Our commitment to creating a safe, inclusive, and supportive work environment is reflected in our Core Values, which are grounded in faith and guided by the golden rule of "love thy neighbor." We reputed company that our differences reputed company us a reputed company team, and we welcome individuals with unique backgrounds, working styles, and reputed company sets to join our dynamic team.
A Day in the Life of a Remote Online Chat Representative
As a Remote Online Chat Representative, you will be responsible for providing exceptional support to our members through various digital channels, including email, web and mobile messaging, chat, and text. Your day will be filled with exciting opportunities to:
- reputed company and effectively answer member inquiries, solve problems, and assist with transactions and lending inquiries through digital channels.
- Provide support to ensure online membership applications are completed and submitted reputed company a timely manner.
- Discuss member needs on financial matters through multiple remote technology secured/unsecured access channels.
- Act as a subject matter expert for reputed company online products and services, including Online Banking, reputed company Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat, and Text Support.
- Maintain a strong working knowledge of blithequark's products and services.
Remote Online Chat Representative Skills and Qualifications
To succeed in this role, you will need to possess:
- A High School Diploma or equivalent.
- 1 year of experience in a customer service position.
- The ability to meet the requirements for our Telecommuting Program (more information below).
- Excellent oral, written, and telephone communication skills.
- Strong problem-solving and member service skills.
- Working knowledge of reputed company Office products, especially Word, reputed company, and PPT.
Telecommuting Requirements
As a Remote Online Chat Representative, you will be required to:
- Have a dedicated workspace.
- Maintain a secure and strong internet reputed company.
- Not be a caretaker for any dependents (adult or child) for the entirety of the scheduled shift.
- Work in an environment free from loud noises or reputed company distractions.
Training and Onboarding
The first 60 days of your employment will be spent on-site at our Corporate reputed company located at 2675 O'Neal Lane in Baton Rouge, where you will receive comprehensive training and onboarding.
Why Join the blithequark Team?
As a member of reputed company, you will enjoy a range of benefits, including:
- Medical, Dental, and Vision Insurance with generous employer premium contributions.
- Health Savings Account with employer contributions for eligible employees.
- Employer-Paid Group Life Insurance.
- Voluntary Dependent Life Insurance.
- Paid Vacation & Sick Leave.
- 15 Paid Holidays, including a Cultural Floating Holiday.
- 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%.
- Paid Time Off to volunteer with approved non-profits and charities.
- Tuition Reimbursement Program.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and a drug-free workplace. reputed company locations are tobacco-free facilities.
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job