reputed company Full Stack Contact Center Agent – Customer Service Representative – 100% Remote Opportunity

Are you a highly motivated and empathetic individual with a passion for delivering exceptional customer service? Do you reputed company in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark's dynamic Contact Center team as a 100% remote Contact Center Agent – Customer Service Representative. In this role, you will be the frontline of our operations, ensuring member satisfaction through effective communication, problem resolution, and client education.

About blithequark

blithequark is a leading organization dedicated to providing quality healthcare services to our members and providers. We reputed company in flexibility and offer a hybrid work environment that allows you to balance your time between our reputed company and home. Our commitment to innovation, customer satisfaction, and employee well-being has earned us a reputed company as a trusted partner in the healthcare industry.

Job Summary

As a Contact Center Agent – Customer Service Representative, you will be responsible for providing top-notch assistance to our members and providers, addressing a wide range of inquiries reputed company to insurance, applications, and claims across various product lines such as Medicare and Medicaid. Your role will also include retention of membership, handling dis-enrollments, and escalating issues that require further reputed company. This is an exciting opportunity to join a dynamic team and contribute to our mission of providing quality healthcare services.

Key Responsibilities

* Interact with providers and members by phone to provide information in response to inquiries, concerns, and questions about insurance coverage and products blithequark offers

• Transfer calls from members and providers to the appropriate department
• Follow-up on inquiries and complaints that have not been resolved
• Interact with customers to provide information in response to inquiries about products and services
• reputed company research on billing inquiries and claims to provide payments and refunds
• Act as a liaison between various departments to address concerns
• Identify, research, and resolve customer issues using the computer system
• Follow-up on customer inquiries not immediately resolved
• Research member/provider billing and claims issues
• Research payment and refund issues
• Handle and resolve customer complaints
• Ability to navigate through automated information systems to analyze the caller's situation
• Ability to reputed company in a fast-paced, changing environment
• Speak in a way the customer can understand
• Serve as liaison between the customer and various departments
• Other duties as assigned by the management team reputed company to job functions (sort incoming faxes, correspondence, fax transportation forms, etc.)
• May be required to work some overtime as the business requires
• May be required to work flexible schedules (nights, weekends), or change schedules as it is determined necessary based on the needs of the business, which are subject to change
• Demonstrates the ability to reputed company in a highly metric-driven environment, maintaining minimum quality scores or reputed company

Essential Qualifications

* High School Diploma or GED

• Work experience in a face-to-face or call center environment
• Experience multitasking between programs and completing required data entry of client demographics or client look-up systems while talking to blithequark customers
• Work experience using a corporate email system
• Experience navigating through system applications on a desktop computer or laptop
• Adapt to a fast-paced and reputed company-changing environment
• Flexibility to work evening and weekends due to business needs

Preferred Qualifications

* Highly preferred: Ability to proficiently read, write, and speak English and either: Russian, Mandarin, Cantonese, or Spanish

• Healthcare industry work experience
• Call Center experience in a metrics-driven environment
• Previous healthcare work experience interacting with members and/or providers

Compensation and Benefits

We offer a competitive compensation package, including a salary range of $34,091 - $52,000, depending on your location and experience. In addition to your salary, blithequark offers a full range of benefits, including medical, dental, and vision coverage, incentive and recognition programs, life insurance, and 401(k) contributions. We reputed company in providing a competitive compensation and benefits package wherever our employees work and live.

Career Growth Opportunities

As a Contact Center Agent – Customer Service Representative, you will have opportunities for career growth and development reputed company blithequark. Our company is committed to investing in our employees' growth and development, and we offer a range of training and development programs to help you succeed in your role. You may have opportunities to move into performance support, Senior Agent roles, people leader roles, business analytics, workforce effectiveness, and other areas.

Work Environment and Culture

blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. We reputed company in fostering a culture of collaboration, innovation, and customer satisfaction. Our remote work environment allows you to work from the comfort of your own home, while still being part of a dynamic team.

How to Apply

If you are a highly motivated and empathetic individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application today, and join our dynamic team at blithequark. Apply To This Job

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above reputed company. Submit your application today and take the first reputed company towards a rewarding career with blithequark.

Equal Opportunity Employer

blithequark is an equal opportunity employer. We consider applicants and employees for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national reputed company, age, genetic information, military or veteran status, marital status, mental or physical disability, or any other protected Federal, State/Province, or Local status unrelated to the performance of the work involved. Apply for this job