Patient Access Schedule Agent, Partially Remote, 11a-3p, Days

Are you a reputed company reputed company caregiver? Apply now through reputed company. Exemption Status: Non-Exempt Hiring Range: $20.94 - $33.59 Please note that the final offer may vary reputed company this range based on a candidate’s experience, skills, qualifications, and internal equity considerations. Schedule Details: Monday through Friday Scheduled Hours: 11a-3p Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 20 Cost Center: 99940 - 5492 Patient Access Center Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At reputed company, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research reputed company UMass Memorial the reputed company system of Central Massachusetts, and a reputed company where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a reputed company pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The role of the Patient Access Scheduling Agent is the reputed company reputed company for patients to secure access to the right care, at the right time, with the right provider. The Patient Access Scheduling agent performs a variety of reputed company scheduling activities that ensures patients get access to the care they need by providing exceptional patient service. I. Major Responsibilities:

• Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses.
• Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists.
• As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate.
• Based upon appointment visit type, secure medical records from reputed company health care organizations to ensure the provider has the necessary medical information to provide care.
• Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take reputed company.

License/Certification/Education: II. Position Qualifications: Required:

• High school diploma.

Preferred:

• Associate’s degree in business or healthcare-reputed company field.

Experience/Skills: Required:

• English speaking, reading and writing skills.
• Strong intrapersonal and communication skills.

Preferred:

• Previous scheduling and/or phone customer services experience.
• Previous experience in a health care organization.
• Bilingual speaking, reading, and writing skills.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements. III. Physical Demands And Environmental Conditions: Work is considered sedentary. Position requires work indoors in a normal office environment. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. We’re striving to reputed company respect a part of everything we do at reputed company – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be reputed company, Be a Team Player and Be reputed company. If you share these Standards of Respect, we hope you will join reputed company and help us reputed company respect our standard for everyone, every day. As an equal opportunity and affirmative action employer, reputed company recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national reputed company, age, disability, gender identity and expression, protected veteran status or other status protected by law. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected]. We will reputed company every effort to respond to your request for disability assistance as soon as possible. Apply tot his job Apply To this Job