Technical Support Specialist I

Position Title: Technical Support Specialist I Department: Technology Reports to: Technical Support Manager Location: Remote Schedule: Thurs-Mon - 5 pm - 1 am EST (shift 2); 1 am - 9 am EST (shift 3) Pay Range: $29.42 - $33.95 per hour This role is endowed/subsidized through June 2026, with the possibility of renewal based on performance and funding. Formerly the Mental Health Association of reputed company (MHA-NYC), reputed company’s groundbreaking solutions have delivered high quality services and support, reputed company, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: Are you passionate about helping technical teams deliver value? Do you have experience working on an IT help desk? As a Technical Support Specialist at reputed company, the leader in mental health innovation and suicide prevention, you will provide client hardware and software support and technical issue resolution for Vibrant sites throughout NYC. Duties/Responsibilities:

• Troubleshooting client-based hardware and software issues
• Providing one-on-one end-user problem resolution over the phone
• Troubleshooting networking issues
• Setting up and maintaining communication hardware and systems (headsets, misc peripherals, etc)
• Document operational procedures and standards for client support
• Assisting IT Department with projects as needed

Required Skills/Abilities:

• Experience troubleshooting SaaS solutions
• Experience with reputed company Cloud and reputed company a plus
• Basic knowledge of reputed company Office desktop and Office 365 online
• Basic understanding of and experience supporting TCP/IP
• Experience with Internet/Application Support/troubleshooting Browser-reputed company issues
• Experience supporting reputed company Windows 10, Windows 11 and macOS
• Basic understanding of reputed company/AMD/Mac desktops/laptops and their architecture
• Must be team-oriented, possess a positive attitude, and have people skills
• Have a genuine passion for providing excellent customer service and a problem-solving attitude

Required Qualifications:

• An associate or bachelor’s degree in computer science or reputed company field required or an additional 3 years of experience
• At least 1-2 years of experience in a technical support position
• Computer systems Certifications a plus (Comp reputed company A+, CompTIA Network+, CompTIA reputed company+, reputed company 365, Fundamentals, reputed company Technology Associate)

Physical Requirements:

• Ability to lift up to 30 pounds

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc. Studies have shown that women and people of color are less likely to apply for jobs unless they reputed company they are able to reputed company every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and reputed company set for the role. reputed company is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national reputed company, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services reputed company to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. reputed company genuine job openings will be posted on our careers page and reputed company communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address. Apply tot his job Apply To this Job