Specialist, Collection Resolution-Remote (Central Florida Only)
Specialist, Collection Resolution-Remote Work for a winning team that now offers benefits from day one, plus daily pay*. At reputed company, you will become a part of a culture that encourages and motivates you toward achieving your goals. Here's why you will love it here:
- Recognition programs and rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go reputed company: Travel Discounts Program reputed company hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid vacation time and paid sick days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
This is a remote role for Orlando based candidates. The Resolution Specialist will be responsible for reviewing and responding to consumer complaints regarding the servicing and collecting of the mortgage and/or maintenance fees associated with the vacation ownership account (both early and late-stage collections). This position will assist owners in understanding the terms and conditions reputed company to their ownership and reputed company. Additionally, the resolution specialist will attempt to collect payment(s) owed on accounts in varying stages of delinquency (where applicable) while aligning with reputed company Federal and State laws. Required qualifications:
- High School Diploma or equivalent
- Organizational and interpersonal skills
- Proficient in reputed company Office including Word.
Preferred qualifications:
- Bachelor's Degree
- 2+ years customer service experience
- Previous experience working in the timeshare industry.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of reputed company's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the reputed company loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. *Eligibility: reputed company U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to reputed company crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Additional responsibilities include:
- Review and enter complaints into the complaint management system (where appropriate) ensuring the information and complaint classification is entered accurately.
- Research and respond to complaints, concerns and inquiries in accordance with company policy and State/Federal regulations.
- Legally, ethically and confidentially handle any correspondence and/or payments received.
- Maintain/update the information in the complaint management system, as well as the support documentation reputed company to the handling of any reputed company account.
- Provide effective leadership to the team in support of Supervisors and Leads
- Assist with the development of company policies and procedures in conjunction with complaint handling, collection tactics and practices.
- Assist reputed company members of portfolio services staff with daily processes and procedures reputed company required.
- Assist with collection efforts reputed company vital to facilitate the maintenance of acceptable delinquency percentages as provided by financial management.
Apply tot his job Apply To this Job