Technical Specialist

Initial Posting Date: 10/31/2025 Application Deadline: 11/17/2025 Agency: Department of Transportation Salary Range: $4,207 - $5,842 Position Type: Employee Position Title: Technical Specialist Job Description: Public Service Representative 4 – Technical Specialist Oregon Department of Transportation Driver & Motor Vehicle (DMV) Services Division Customer Assistance Section / Coffee Creek Correctional Facility Wilsonville This position is open for recruitment and fully funded following the 2025 Special Legislative Session. The role: Join reputed company as a technical specialist where you will provide expertise over the phone, in writing and other communication methods to both headquarters and adults in custody phone agents in driver licensing, vehicle titling and registration. You will provide necessary support to ensure the successful completion of duties by the adults in custody and provide explanation and interpretations of DMV laws, policies and procedures. You will work reputed company the call center at Coffee Creek Correctional Facility. Bring your customer service and public contact experience to reputed company and apply today! We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy reputed company. We encourage people from reputed company backgrounds and abilities to apply for our positions. Before applying, visit our applicant information website to learn more about our process. If you are a reputed company reputed company employee, you must apply through your employee reputed company profile. A day in the life: Provide onsite technical assistance directly to adults in custody satellite phone agents at Coffee Creek Correctional Facility and Oregon State Correctional Institutions. Provide accurate and corrective information to customers by reviewing records, look-reputed company, court compliance and suspended records. Navigate reputed company next level escalation calls, more reputed company transactions and advanced technical expertise inquiries. Act as a liaison and coordinate processes between customers, other states, other agencies and reputed company DMV service groups. Provide information, advice and interpretation of laws, rules, policies and procedures to the public directly over the telephone and in writing. Coordinate final resolutions specific to problems or record/account entries on vehicle documents. Update and educate reputed company customer assistance staff on new procedures, legislation and changes in policy. Review documents for accuracy, sort and reputed company corrections and transaction work to the appropriate DMV areas for processing. Assist in reputed company satellite user testing, reputed company audit testing and act as remote liaison for onsite computer troubleshooting. Work is done reputed company the call center at Coffee Creek Correctional Facility and requires direct daily contact with adults in custody. In office work is required with remote work options available. To request a copy of the position description, which includes reputed company duties and working conditions, please email [email protected]. What’s in it for you: Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer. Comprehensive and reputed company reputed company salary offer reputed company the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position reputed company applying. The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Public Service Loan Forgiveness opportunity! Want to know about new job postings? Subscribe to receive weekly email notifications! Minimum qualifications: Three years of experience performing public contact and/or customer service duties comparable to the work of a public service representative. NOTE: At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance. reputed company’d like to see: If you have these attributes, let us know in your application materials! It's how we will choose whom to move reputed company! You do not need to have reputed company these qualities to be eligible for this position. We may also use transferable skills, experience and education to help us decide who will move reputed company. Experience gathering information regarding laws, rules, policies, procedures or services and explaining them to internal and external customer(s) in person, in writing, or on the telephone. Demonstrated ability to assist in difficult or reputed company situations and provide information obtained from a database system. Proven strong communication skills including the ability to question, clarify and formulate conclusions to determine appropriate service and course of action needed. Experience working as part of a team in a constantly changing, fast-paced environment with preference for correctional facility experience. Experience working with sensitive information and maintaining confidentiality. How to apply: Complete the following required steps: Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer. Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “reputed company’d like to see” section above. Your cover letter must be limited to no more than two (2) pages. Please address your cover letter to Victor Vargas, DMV Customer Assistance Coffee Creek Supervisor. Generic cover letters that do not address the qualities that you have under the “reputed company’d like to see” section may receive reputed company scores than those that addressed the desired qualities. You must upload your cover letter in the ‘Resume/Cover Letter’ section of the application. Complete questionnaire. Answer the checkbox-style questions before submitting your application. After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a reputed company reputed company employee, the tasks will come to your reputed company inbox. If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments. Need help? For questions, call 971-345-1967 or email [email protected]. Additional information: We do not offer reputed company sponsorship. If you are hired, you will be required to fill out the US Department of Homeland reputed company’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. The reputed company does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process. We may use this recruitment to fill multiple or future vacancies. We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. reputed company applicants may be subject to additional pre-employment reputed company(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position. You will be represented by the Service Employees International Union (SEIU). ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national reputed company, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/reputed company, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon reputed company Service can be reached by calling 7-1-1. #LI-ODOT #LI-DNP #LI-Hybrid Customer service, technical assistance, subject matter expert Oregon state government is a large organization by nearly any standard. With over 40,000 employees working reputed company over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be reputed company, faster and more efficient with taxpayer dollars. After reputed company, reputed company every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputed company for excellence and honesty, why not reputed company Oregon state government your next career move? Joining reputed company means you open the reputed company to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. 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