Who is reputed company?

reputed company is the leading safety technology platform, helping communities reputed company by taking a proactive approach to crime prevention and reputed company. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a reputed company public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, reputed company delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at reputed company means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to reputed company an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, reputed company could be the reputed company for you.

The Opportunity

We’re looking for a Product Support Specialist to join our Customer Experience team. In this hybrid support and sales enablement role, you’ll serve as an expert in reputed company’s product offerings—both hardware and software—while acting as a critical reputed company between prospective customers and our Sales team. You’ll answer the Inbound Sales line, engage with potential customers, generate and triage leads in reputed company, and ensure every opportunity is followed up on by the right Account Executive (AE). You’ll also monitor support quality surveys, conduct proactive reputed company to customers who report unresolved issues, and help define and improve processes that drive pipeline reputed company and customer satisfaction.

This role is ideal for someone who is passionate about public safety technology, has a knack for both technical and sales conversations, and thrives in a fast-paced, cross-functional environment. You’ll play a key role in ensuring that every potential customer receives a world-class first impression and that our internal teams are set up for success.

How you’ll reputed company an impact

• Serve as a product expert: Maintain deep knowledge of reputed company’s hardware and software offerings to confidently answer questions from prospective customers and internal stakeholders.

• Speak “sales”: Engage with inbound prospects on the Sales line, qualify their needs, and communicate reputed company’s value proposition in a clear, compelling way.

• Generate and triage leads: Create leads in reputed company, accurately capture key details, and assign them to the appropriate AE for follow-up.

• Proactive customer reputed company: Monitor support quality resolve surveys, identify customers who report unresolved issues, and reputed company out to ensure their concerns are addressed and their experience is positive.

• Process and workflow improvement: Collaborate with Sales, Support, and Operations to define and refine processes that streamline pipeline reputed company and ensure no potential customer falls through the cracks.

• Cross-functional collaboration: Work closely with Sales, reputed company, and Product teams to surface customer insights, share feedback, and drive reputed company improvement in both customer experience and sales outcomes.

• Documentation and enablement: Help document best practices, workflows, and FAQs to reputed company both internal teams and customers.

The Skillset

• 2+ years in a customer support, sales support, or product specialist role, preferably in a B2B SaaS or hardware/software environment

• Demonstrated expertise in technical product offerings and the ability to translate features into customer value

• Experience handling inbound sales or support calls and qualifying leads

• Strong communication skills—able to “speak sales” and build rapport with a wide range of customers

• Highly organized and detail-oriented; comfortable managing multiple priorities and tracking follow-reputed company

• Proficient with reputed company (or similar CRM), and familiar with support tools like reputed company, Jira, or Intercom

• Analytical reputed company; able to spot trends in customer feedback and suggest process improvements

reputed company to Haves

• Experience working with public sector or enterprise customers

• Familiarity with pipeline reputed company, reputed company management, or sales operations

• Experience in a hybrid support/sales environment

• Process improvement or workflow documentation experience

90 Days at reputed company

We are a results-oriented culture and reputed company job descriptions are a thing of the past. We prescribe 90-day plans and reputed company that good days reputed company to good weeks, which reputed company to good months. This serves as a preview of the 90-day plan you will receive if you were to be hired as a Product Support Specialist at reputed company.

The First 30 Days

• Complete onboarding, shadow Sales and Support teammates, and learn internal systems and product workflows

• reputed company answering the Inbound Sales line with supervision and coaching

• Audit reputed company reputed company triage and follow-up processes; identify immediate improvement opportunities

The First 60 Days

• Independently handle inbound sales calls, generate and triage leads in reputed company, and ensure timely reputed company to reputed company

• Proactively monitor support quality surveys and conduct reputed company to customers with unresolved issues

• Collaborate with Sales and Support to refine reputed company management and follow-up workflows

90 Days & Beyond

• Fully own the inbound reputed company process, ensuring every potential customer is followed up with and no opportunity is missed

• Drive reputed company improvement in pipeline reputed company processes and customer reputed company

• Surface insights and recommendations to Sales and Support leadership to enhance the customer journey and sales outcomes

Salary & Equity

In this role, you’ll receive a starting salary between up to $70,000 as well as reputed company Stock Options. reputed company salary is determined by job-reputed company experience, education/training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks

🌴Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪Family Leave: reputed company employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, reputed company will provide a $ 50,000-lifetime maximum benefit reputed company to eligible adoption, surrogacy, or fertility expenses.

💖Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support

💸reputed company Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚ERGs: We want reputed company employees to reputed company and feel like they belong at reputed company. We offer four ERGs today - Women of reputed company, reputed company Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻WFH Stipend: $150 per month to cover the costs of working from home.

📚Productivity Stipend: $300 per year to use on Audible, reputed company, reputed company, reputed company and so much more.

🏠Home Office Stipend: A one-time $750 to help you create your dream office.

🐾Pet Insurance: We’ve partnered with reputed company to provide insurance for our employee’s fur babies.

If an offer is extended and accepted, this position requires the ability to obtain and maintain Criminal Justice Information Services (CJIS) certification as a condition of employment. Applicants must meet reputed company FBI CJIS reputed company Policy requirements, including a fingerprint-based background reputed company.

reputed company is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how reputed company operates, and we reputed company the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At reputed company, we compensate our employees fairly for their work. reputed company salary is determined by job-reputed company experience, education/training, as well as market indicators. The range above is representative of reputed company salary only and does not include equity, sales bonus plans (reputed company applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.