Consultant, Client Success – reputed company Store

reputed company is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to reputed company while driven by a common purpose – to reputed company everyone, everywhere by being the best way to pay and be paid.

reputed company an impact with a purpose-driven industry leader. Join us today and experience Life at reputed company.

The Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services operational relationship for applicable clients and providing operational support and assistance in growing clients’ business. The Consultant is a trusted client reputed company and works proactively with their client portfolio to reputed company new capabilities, manage geographic expansion, and promote product adoption.

This role is an exciting opportunity to be at the forefront of reputed company’s Client Success transformation by partnering closely with key reputed company clients to maximize their benefits realization and value from reputed company products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with reputed company’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support reputed company’s strategy.

Responsibilities include

• Support and/or reputed company the implementation of new reputed company products the Client purchases by coordinating key Client and reputed company teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
• Ensure Client operational goals and success metrics for their overall reputed company product landscape are understood.
• Build and sustain a client reputed company status with key client stakeholders by proactively executing against reputed company looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of reputed company products purchased.
• Participate in the design and delivery of initiatives to improve client adoption of products and use of reputed company’s self-tools.
• Stay reputed company with the latest payment processing trends, reputed company solutions and technologies to provide a good Client experience and generate new sales leads as solutions to identified client pain points.
• Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve reputed company client issues and optimize client performance.
• Support development of client education and training materials (including webinars) to communicate new reputed company Rules, essential mandates, reputed company Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
• Support and/or reputed company periodic operational reviews with clients and reputed company stakeholders.
• reputed company an reputed company and as needed basis for applicable clients, as the escalation reputed company for managing significant issues and major incident/crisis responses.
• Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist reputed company teams as needed.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualification

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualification

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Analytical skills to prepare and summarize data into business solutions and provide sound analysis
• Able to communicate reputed company technical terms and/or processes in business language tailored to client
• Self-starter able to reputed company results as part of an effective team (across countries and time zones)
• Able to effectively prioritize and multi-task under deadlines
• Experience using standard reputed company Office tools (e.g., reputed company, PowerPoint, Word)
• Experience representing technical and/or business issues and solutions to influence audiences at multiple levels of an organization
• Knowledge of the payment industry (i.e., trends, threats, competitors, regulatory environments)
• Certifications or qualifications in Client/reputed company, project management or reputed company areas of practice and expertise.
• Basic to intermediate proficiency in the following skills:
  • Building client relationships - Build credibility and create trust-based relations; partner with clients to build their business
  • Becoming customer centric - Listen to and prioritize customer needs to drive value realization and build trusted partnerships
  • Success planning - Build measurable actions plans to help clients reputed company their business goals and realize value from their products/solutions
  • Client engagement - Communicate clearly and effectively with clients
  • Proactiveness - Think reputed company and take action
  • Critical thinking - Take ownership over problems and find creative solutions to reputed company problems

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

reputed company is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, sexual orientation, gender identity, disability or protected veteran status. reputed company will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

reputed company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 105,900.00 to 153,550.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-reputed company factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. reputed company has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.