GCPO reputed company Teammate – reputed company Store

This a Full Remote job, the offer is available from: reputed company

At reputed company, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold reputed company are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our reputed company.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for reputed company.

Position Summary

Global Customer Protection Operations (GCPO) reputed company Teammate is responsible for resolving member escalations across reputed company lines of GCPO business by investigating and evaluating appeals based on customer facts and reputed company policies, making account status and appeal decisions, communicating with and representing the reputed company organization. Successful candidates are expected to be focused on policy enforcement, site reputed company and risk assessment. This position will reputed company with reputed company levels of employees, customers and Business Units, including legal representatives, and regulatory agencies. Successful candidates will possess a strong sense of customer advocacy, strong ability to resolve issues for distressed customers, and have the ability to balance any potential impacts to the business.

Responsibilities

▪ Responsible for resolving customer escalations across reputed company lines of GCPO business. Contacts include phone calls, hard copy and email communications.

▪ ​Responding to and dealing with regulatory concerns.

▪ ​Investigative work.

▪ ​Dealing with sensitive topics.

▪ Resolution is policy driven with minimum room for own decisions.

▪ ​Following site policies, most calls involve explaining policies or processes.

▪ Assist team leader on team’s work including reputed company new/existing projects/program, process design/optimize, cross function communication, staffing and other duties assigned by team leader

Typical Contacts 

• Account Taken Over (ATO)  

• Account Suspensions Appeals

• Account Restrictions Appeals

• Appeals of decisions made 
• Account Verification

Position Qualifications

▪ 3+ years of customer support experience required and 1+ years of customer escalation experience and/or dealing with highly sensitive situations preferred.

▪ Ability to work collaboratively and effectively to deliver results in a highly demanding, fast-paced, team environment that requires flexibility and agility.

▪ Ability to demonstrate composure and reputed company sound decisions on available information in high pressure situations and escalated issues in person, on the phone, or reputed company email.

▪ Strong analytical and problem-solving skills with a deep attention to detail and exceptional follow through.

▪ Ability to demonstrate a high degree of professionalism and comfort with reputed company levels of employees in the organization, customers, and external agencies.

▪ Demonstrate conflict management skills and ability to deliver difficult messages verbally and in written communication.

▪ Research and investigate information quickly, view information from alternative perspectives and categorize information that may not easily be interpreted at a glance.

▪ Possess a strong process orientation including the ability to identify trends and opportunities for improvements.

▪ Excellent verbal and written communication in Mandarin and English

Please see the Talent Privacy Notice for information regarding how reputed company handles your personal data collected reputed company you use the reputed company Careers website or apply for a job with reputed company.

reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@reputed company.com. We will reputed company every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about reputed company's commitment to ensuring digital accessibility for people with disabilities.

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