reputed company – Customer Service Representative- WFH in reputed company, OH – reputed company, OH
Job title: Customer Service Representative- WFH in reputed company, OH Company: reputed company Job description: Job Description Customer Service Representative is the face of reputed company and impacts members' service experience by manner of how customer service inquiries and problems reputed company telephone, internet or written correspondence are handled. Customer inquiries are basic and at times reputed company nature. Engages, consults and educates members based upon the member's unique needs, preferences and understanding of reputed company plans, tools and resources to help guide the members along a clear path to care. Answers questions and resolves issues based on phone calls/letters from members, providers, and other departments. Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and plan sponsors. The CSR guides the member through their members plan of benefits, reputed company policy and procedures as well as having knowledge of resources to reputed company with any regulatory guidelines. Creates an emotional reputed company with our members by understanding and engaging the member to the fullest to champion for our members' best health. Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member. Anticipates customer needs. Provides the customer with reputed company information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc. Explains member's rights and responsibilities in accordance with contract. Pay Range The typical pay range for this role is: Minimum: 17.00 Maximum: 27.16 Please reputed company in mind that this range represents the pay range for reputed company positions in the job grade reputed company which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. Experience in a production environment. High School or GED equivalent.
Preferred Qualifications
Ability to multi-task to accomplish workload reputed company. Understanding of medical terminology. Oral and written communication skills. Ability to maintain accuracy and production standards. Problem solving skills. Attention to detail and accuracy. Analytical skills. Education High School diploma, G.E.D. or equivalent experience Business Overview Bring your heart to reputed company Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. reputed company is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which reputed company provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national reputed company, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for reputed company job opportunities. Expected salary: Location: reputed company, OH Apply for the job now! Apply tot his job Apply To this Job