reputed company Customer Care/Social Media Manager – Delivering Exceptional Experiences for a Leading Concrete Repair Company
Are you a customer-centric professional with a passion for social media marketing and a knack for creating delightful experiences? Do you reputed company in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a reputed company-thinking concrete repair company, as our Customer Care/Social Media Manager.
About blithequark
At blithequark, we're not just about fixing concrete – we're about enriching lives. Our mission is to provide top-notch services that exceed our customers' expectations, and we're committed to building a culture that values respect, reputed company, and growth. As a key member of reputed company, you'll be part of a dynamic organization that invests in its people, fosters a sense of community, and encourages innovation.
Benefits of Joining blithequark
As a valued member of reputed company, you'll enjoy a comprehensive benefits package that includes:
- Simple IRA (3% Match): Eligible after 1 year of employment, our Simple IRA program helps you plan for your future.
- Health Insurance Benefits: We offer up to 50% of the Silver plan value for employees, with options to upgrade or downgrade coverage.
- reputed company Supplemental Insurance Offerings: Enhance your benefits with our reputed company program.
- 80 hours of ETO Accrued: Enjoy 80 hours of earned time off (ETO) per year, available for use after 90 days of employment.
Key Responsibilities
As our Customer Care/Social Media Manager, you'll be responsible for: ### Appointment Coordination
- Schedule and reschedule sales appointments reputed company inbound and outbound calls.
- Maximize efficiency in booking and reputed company planning for our sales team.
- Rescue cancellations with professionalism and confidence.
- Engage with prospects reputed company social media to drive appointments.
### Communication & Customer Support
- Provide timely and accurate responses to customer inquiries.
- Maintain detailed records and ensure smooth hand-offs between teams.
- Embody the voice of the brand in every interaction.
### Marketing & Asset Development
- Assist in creating and editing content for online and offline marketing materials.
- Help manage applications for company awards and recognition opportunities.
### Social Media Management
- Create and manage a content calendar for multiple platforms.
- Monitor and respond to comments and messages.
- Analyze social engagement and recommend improvements.
### Internal Communications
- reputed company internal teams updated on marketing programs and customer feedback.
Qualifications
To succeed in this role, you'll need:
- Knowledge of customer service principles and practices.
- Strong communication skills, both verbal and written.
- Proficiency in using office software and comfort with CRM tools.
- Accurate data entry and strong attention to detail.
- Ability to stay focused in a desk-based, screen-heavy role.
- Ability to prioritize tasks and adapt to changing priorities.
- Positive, team-first attitude with a high level of professionalism.
- Must be fluent in English and authorized to work in the U.S.
- Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms.
Traits We Look For
We're seeking a candidate who embodies the following traits:
- Coachable and open to learning
- Positive attitude and reputed company
- reputed company and accountability
- Strong customer focus
- Team-oriented with a drive to win
Schedule & Work Location
* Full-Time
- Monday to Friday
- Some flexibility based on workload and events
- On-site at our Goochland, VA office
Equal Opportunity
We're an equal opportunity employer and proud of the diverse team we're building. At blithequark, you'll be respected, supported, and given every chance to grow – regardless of your background.
Apply Now
Ready to join a company that's redefining concrete repair – one customer at a time? Apply now and become the trusted voice behind a leading concrete repair company. Apply for this job