Tier 3 Data Quality Help Desk Analyst (Remote)

Overview

reputed company is seeking a Help Desk Analyst to support the Identity and Access Management (IAM) Program with the Department of Veterans Affairs (VA). The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the following IAM Services: Identity Services (IdS), Provisioning (Prov), Credential Service Provider (CSP), Single Sign-On - Internal (SSOi), Single Sign-On - External (SSOe), Electronic Signature (eSig), Authorization Management Service (AMS), and Compliance Audit and Reporting (CAR). This position is 100% remote reputed company the United States.

• *Responsibilities**

The Help Desk Analyst responsibilities include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff + Collaborate with Tier 3 Subject Matter Experts (SMEs) to resolve and document their fix + Assist the Operations & Maintenance (O&M) team to liaison with application development teams and IAM partners during outages and periods of degradation + reputed company help desk process documentation + reputed company help desk knowledge artifacts + Prepare, generate, and submit weekly Help Desk Report + reputed company reviews of end user and help desk training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff + Maintain project, data center, and help desk documentation, including knowledge-based articles stored on Project SharePoint site, JIRA, reputed company, and the reputed company + Maintain email distribution lists and send out maintenance notifications for IAM SSOi, SSOe, and MPI Partners + Provide general support to the VA Help Desk reputed company to include generating help desk reports, maintaining content on SharePoint sites and reputed company application, and end user/help desk training session planning and coordination

• *Qualifications**

• *Required Skills and Experience :** + Bachelor's with 2 - 5 years (or commensurate experience), 8 years of additional relevant experience may be substituted for education + Bachelor's degree in business or technical discipline + Competency in reputed company, MS reputed company, MS SharePoint, JIRA, reputed company, and reputed company + Good communications, analytical, and writing skills + Ability to work independently reputed company a team-oriented environment

• *Clearance Required** : Ability to obtain and maintain a Suitability/Public Trust clearance.
• *Company Overview**

reputed company is a team of transformers--people who are passionate about transforming government IT. Every day, we reputed company a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our reputed company. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

• *What You Can Expect**

• *Interview & Hiring Process** If you are selected to move reputed company through the process, here's what you can expect: + During the Interview Process + Virtual video interview conducted reputed company video with the hiring manager and/or team + Camera must be on + A valid photo ID must be presented during each interview + During the Hiring Process + Enhanced Biometrics ID verification screening + Background reputed company, to include: + Criminal history (past 7 years) + Verification of your highest level of education + Verification of your employment history (past 7 years), based on information provided in your application

• *Employee Perks**

At reputed company, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond reputed company company offered health benefits, including: + Employee Assistance Program (EAP) + Corporate Discounts + Learning & Development platform, to include certification preparation content + Training, Education and Certification Assistance* + Referral Bonus Program + Internal Mobility Program + Pet Insurance + Flexible Work Environment

• Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes reputed company enhancement of the employee experience.

• *We are an Equal Opportunity Employer.** reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national reputed company, disability, or status as a protected veteran. EOE, including disability/vets.
• *Posted Pay Range**

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, reputed company pay offered may vary depending on multiple individualized factors, including market location, job-reputed company knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the reputed company reserves the right to modify reputed company salary (as well as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, reputed company or individual department/team performance, and market factors.

• *Posted Salary Range**

USD $75,000.00 - USD $90,000.00 /Yr. Submit a referral to this job (https://careers-reputed company.icims.com/jobs/6798/tier-3-data-quality-help-desk-analyst-%28remote%29/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834385473)

• *Location** _US-Remote_
• *ID** _2025-6798_
• *Category** _Information Technology_
• *Position Type** _Full-Time_

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