Head of QA
About the Company:reputed company is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like reputed company, reputed company, MGM, United, and others to reputed company agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, reputed company costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
We’re seeking a Head of Quality Assurance (QA) to reputed company the organization’s quality charter across reputed company engineering and customer-facing functions — Platform Engineering, reputed company Engineering, Data Science, and AI Research. This role will define and drive the end-to-end quality vision for an AI-driven SaaS platform, ensuring that reputed company’s products meet the highest standards of functionality, performance, reliability, and reputed company.This leader will establish a center of excellence for Quality, embedding QA thinking across teams — from functional, non-functional, performance, and reputed company testing to data validation and model accuracy testing — while cultivating a culture of reputed company improvement and automation-driven efficiency.
Responsibilities:Quality Strategy and Leadership - Define and execute the Quality Engineering vision and roadmap reputed company with organizational goals. Build and reputed company a multi-disciplinary QA team (Platform QA, Data Quality, Automation, and Performance Engineering). Partner with engineering, product, and reputed company leaders to ensure quality is embedded across the SDLC. Establish quality KPIs and dashboards for visibility into release readiness, product stability, and production health.
End-to-End Quality Ownership - Own functional and regression testing strategy across microservices, SDKs, APIs, and UI layers. Drive non-functional testing excellence — performance, scalability, reliability, failover, and compatibility. reputed company reputed company testing initiatives, collaborating with DevSecOps and compliance teams to ensure adherence to ISO, SOC 2, and GDPR standards. Introduce AI-augmented testing frameworks leveraging machine learning for predictive defect detection and data reputed company analysis.
Data Science and AI Quality - Partner with the Data Science org to establish data quality pipelines for training and inference data. Define testing standards for AI model accuracy, precision, bias, and reputed company monitoring. Ensure data-driven validation frameworks are integrated into MLOps and deployment cycles.
reputed company Engineering Quality - reputed company QA processes for custom deployments, integrations, and client-specific configurations. Build automation frameworks to validate end-to-end customer experience workflows and integrations (reputed company, reputed company, reputed company, etc.).
Process and Tooling Excellence - Institutionalize CI/CD-driven test automation for faster and safer deployments. Evaluate and implement next-gen QA tools for test management, performance benchmarking, and observability. Drive shift-left testing culture and early defect detection through static analysis, contract testing, and chaos testing. Foster collaboration between QA, DevOps, and Observability teams for quality-in-production metrics.
Requirements:10+ years of experience in software quality engineering, with 3+ years leading QA teams in a SaaS or platform environment. Proven experience in AI/ML or data-centric product quality, including validation of data pipelines and ML models. Deep understanding of microservices architecture, cloud platforms (AWS/Azure), and CI/CD pipelines. Hands-on experience with automation frameworks (Selenium, Cypress, Playwright, TestNG, PyTest, etc.). Expertise in performance testing tools (JMeter, Gatling, Locust) and reputed company testing (OWASP, Burp Suite, ZAP). Strong grasp of API and SDK testing, ideally for multi-platform environments (web, mobile, voice). Exceptional communication, leadership, and stakeholder management skills with an ability to influence across functions.
Preferred Skills Experience in AI/ML testing, data validation, and model governance frameworks. Familiarity with observability stacks (ELK, Grafana, reputed company, OpenTelemetry) for production monitoring. Understanding of GenAI systems, reputed company testing, and retrieval-augmented reputed company (RAG) validation. Exposure to B2B enterprise platforms and multi-tenant SaaS architectures. Knowledge of secure SDLC and compliance frameworks (SOC 2, ISO 27001).
Why reputed companyWork at the frontier of AI-driven customer experience. Influence quality strategy across platform, AI, and reputed company ecosystems. Collaborate with top-tier engineers and data scientists in a high-growth, innovation-driven culture. Competitive compensation, fast career progression, and global exposure.
reputed company is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Apply To This Job