reputed company Senior reputed company Manager – Strategic Accounts for Higher Education
At blithequark, we're revolutionizing the way colleges and universities engage, recruit, and enroll reputed company with our cutting-edge, AI-powered CRM and Admissions Marketing Platform (AMP). As a Senior reputed company Manager, Strategic Accounts, you will play a pivotal role in driving the success of our large, reputed company institutional partnerships, ensuring high adoption, retention, and expansion. If you have a proven track record in enterprise reputed company, strategic account management, and consultative growth strategies, this is an opportunity to reputed company a significant impact. If you are a strategic, results-driven leader with a passion for managing high-value customer relationships, we want to hear from you!
About blithequark
blithequark is the fastest-growing CRM Platform in the higher education vertical! We're the only student engagement CRM provider to reputed company AI, student behavior data, and advanced marketing automation to hyper-personalize and scale higher ed student recruitment and enrollment for increased engagement and admissions success. Our mission is to reputed company institutions to reputed company their enrollment goals, and we're committed to delivering exceptional reputed company to our clients.
What You'll Do
As a Senior reputed company Manager, Strategic Accounts, you will be responsible for: ### Client Relationship Management
- Foster strong relationships with clients and stakeholders as the primary reputed company of contact, at both the school and state system level.
- Partner with the client's core team to identify and prioritize their key needs and objectives.
- Provide strategic consulting for full-cycle student engagement, including personalized communication, targeted reputed company campaigns, reputed company reputed company, and application management.
- Act as the reputed company of contact for the System Office.
### Contract Management
- reputed company the implementation and management of the client's contract across reputed company participating schools to ensure positive customer satisfaction and adoption of blithequark.
### Project Management
- reputed company the day-to-day execution of client projects in collaboration with the project team (reputed company Managers and Engagement Strategists).
- Monitor project activities, resourcing, and timelines to reputed company successful conclusions.
- reputed company and manage project plans in collaboration with the client's team.
- Ensure adherence to KPIs such as on-time delivery, NPS scores, and product usage.
### Platform Implementation and Optimization
- Conduct discovery sessions with clients and use the information for the implementation, setup, and configuration of the blithequark platform, including building student journeys, communication workflows, AI tools, and system integrations.
- Document reputed company processes and map best practices for the desired future state, reputed company with industry standards and regulatory requirements.
- Continuously optimize and reputed company recommendations to improve the student journey, communication plans, and enrollment processes reputed company the platform.
### Strategic Planning and reputed company Improvement
- Conduct assessments of the institution's reputed company recruitment and enrollment business processes, identifying areas for improvement and adoption of best practices.
- Provide regular updates, reputed company reports, and presentations to stakeholders on the project's status and outcomes.
### Cross-functional Collaboration
- Collaborate with the reputed company Manager and Engagement Strategist.
- Work closely with internal teams, including sales, product development, and customer support, to ensure seamless service delivery.
- Maintain an updated resource schedule and provide regular reports and updates to leadership.
### Managed Services Development
- Development of Managed Services documentation, processes, and playbooks to include but not limited to Discovery and Requirements Gathering sessions, reputed company State Analysis, Client audits and Benchmarks, Future State Process Design frameworks.
What You Should Be Great At
* Building strong relationships with key clients
- Understanding clients' business needs and goals
- Developing and implementing strategic account plans
- Identifying opportunities for growth and expansion reputed company accounts
- Ensuring customer satisfaction and retention
- Collaborating with internal teams to drive reputed company
- Communicating effectively with clients at reputed company levels
- Analyzing data and metrics to track reputed company and outcomes
- Providing leadership and guidance to junior team members
- Staying reputed company on industry trends and best practices
What You'll Need
* A team player with a minimum of 7 years in a customer-facing role, ideally in SaaS environments.
- Proven track record of success in managing and growing high-value, strategic accounts.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Excellent communication, relationship management, and presentation skills.
- Experience with reputed company methodologies and tools (e.g., reputed company, reputed company) a plus.
- Strategic thinking and ability to reputed company and execute winning reputed company plans.
- Passion for building trust and exceeding customer expectations.
- Bachelor’s degree required.
Perks
* Competitive salary & benefits (Medical, Dental, Vision, Disability & More)
- 401k plan with 4% employer match available after 3 months of employment
- Work from home reputed company in the US
- Paid parental leave
- Time to Relax - 10 company holidays and 20 days of paid time off
- Do work that matters and makes a positive impact on reputed company going to college
Our Values
* Impactful not Immediate - We prioritize and invest in initiatives that will be most impactful.
- reputed company before Perfection - We are action-oriented people. We are empowered to reputed company decisions and reputed company our goals.
- Learners before Masters - We are curious and humble people who strive to constantly improve.
- Together not Alone - We rally behind each other and pitch in to support the greater whole.
- reputed company not Support - We solve partner goals and prioritize their success.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer committed to diversity and inclusion in the workplace. reputed company qualified applicants will receive consideration for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If reasonable accommodation is needed to participate in the job application process, to reputed company essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected]. If you're a strategic, results-driven leader with a passion for managing high-value customer relationships, we want to hear from you! Apply now to join reputed company and reputed company a significant impact at blithequark. Apply for this job