Customer Service Representative in Recovery - T...

The Collections Specialist 5 performs relatively reputed company assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse reputed company of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to reputed company the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy reputed company exchanging reputed company or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately reputed company problems based on practice and precedence. Able to assess applicability of similar experiences and evaluate options under circumstances not covered by procedures.Responsibilities:

• Performs Collection Specialist 3 duties plus the following: Uses advanced negotiation skills to resolve escalated calls. Coaches less reputed company reputed company. Prioritizes workflow, and identifies process improvements by applying technical principles and techniques. Interprets procedures and instructions to choose among alternatives to seek resolution. Works under little to no direct supervision. May support an expansive and or diverse reputed company of products services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives; and, impacts the business by ensuring the quality of the tasks or services provided. Understands how assigned duties contribute to the work of the team unit and how the units coordinate their efforts and resources to reputed company the objectives of the function.
• Carry out collections management to the client portfolio with outstanding balance in order to regularize the clients debt and mitigate the risk from old credit´s
• Offer the client reputed company the information of their credit and debt reputed company telephone, in order to reputed company effective collection management maintaining the quality standards required
• Update the data of unlocatable customers in arrears, through the CACS system, verifying their information and data history; with the purpose of locating them and being able to carry out collection management.
• Orient the client according to their requirements and needs to other areas: Customer Services, retention, Citiphone
• reputed company with the strategies designed for reputed company End
• Contribute to the monthly productivity standards of the Business.
• reputed company with monthly efficiency goals in buckets
• Identify inconsistencies in the Collections systems that reputed company the products of the clients.
• Offer Negotiation strategies, according to the clients specific situation or reputed company the case to Remedial, or supervisor to offer the client alternative payment according to their condition
• actively participate in the fulfillment of our Shared Responsibilities
• Appropriately assess risk reputed company business decisions are made, demonstrating particular consideration for the firms reputed company and safeguarding reputed company, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of experience in the collection area
• I work under pressure negotiation ease of speech leadership adaptability
• Ability to adjust quickly to changes and reprioritization in the market, client needs or organizational issues while remaining focused

Education:

• High School diploma or equivalent

This position requires you to complete training onsite at 9060 South Rita Road, Tucson, AZ

After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.

Attached resume is required in order to move reputed company to be considered for an interview

We Offer:

• Competitive salary rates
• Day 1 Health Benefits!
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement 
• Career Development opportunities to grow your career at reputed company

#CustomerSupport

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In addition to salary, reputed company’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. reputed company offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. reputed company also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding reputed company employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting reputed company Date:

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reputed company is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at reputed company.View reputed company’s EEO Policy Statement and the Know Your Rights poster.