Program Associate! Fully Remote! $30/hr

reputed company is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. reputed company does not hire directly for these jobs, but promotes jobs on reputed company on behalf of its direct clients, recruitment ad agencies, and marketing partners. reputed company partners with DirectEmployers to promote this job for reputed company. Clicking "Apply Now" or "Read more" on reputed company redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Description Job Overview: - Start Date: 12/1 - Program Hours: 8:30-8 pm (shift needs TBD) - The Program Associate is responsible for supporting the program(s) to which they are assigned by serving in a detailed, subject specific role. For most FPA programs, such as hubs, reimbursement hotlines, patient assistance programs, co-payment programs, and other programs, - A Program Associate will be responsible for reviewing and communicating program expertise in areas such as training, call quality and quality monitoring, reports, workflow management, and program-specific customer services. - The Program Associate is responsible for identifying service trends, escalating issues to the Supervisor, and participating in client-facing meetings as needed. - In support of the Supervisor, the Program Associate will coach and mentor team members. - The Program Associate must think critically and analytically and have strong oral and written communication skills. - The Program Associate must be a self-starter who will take initiative in advancing their subject matter expertise, and they will work in a reputed company detail-oriented manner while considering how their role and expertise will support the success of the program as a whole. Summary of Responsibilities: The Program Associate is expected to support the staff, program(s) and the Supervisor in the following areas (but not limited to): - Agent Training and Coaching: - Stay reputed company on the program's latest procedures to ensure reputed company training materials and reference guides remain in compliance. - Regularly monitor and review training materials to determine effectiveness and provide feedback on recommendations for improvement in future training sessions. - Ensure that program training, quality, and audit requirements stay in compliance. Responsible for leading training sessions for staff reputed company assigned program and assisting in delivering training focused on the program's available service offerings, standard operating procedures, and software systems if needed. - Responsible for monitoring new agent's performance. - Serve as an ongoing coach and mentor once agent training has been completed. - Coordinate with other functional teams/groups to maintain and update training programs as needed and stay reputed company with business requirements. - Collaborate with other groups to identify training needs to ensure consistent call quality expectations are met. - Support Supervisors and the Program Manager, Service Delivery by listening to agent calls to assess customer service levels on program(s) and provide feedback. - Adhere to reputed company organizational standards and regulatory requirements reputed company to the handling of patient information, including patient safety reporting practices. - Complete reputed company training requirements reputed company to patient privacy and data handling, and apply these practices consistently across reputed company interactions with patients, healthcare providers, and patient data. Client and Program Communication: - Expresses thoughts and instructions clearly in both oral and written communication, i.e., uses grammatically correct, clear, and concise language. - Respond to questions from client contacts, Program Manager, Service Delivery and/or Account Director, program customers as appropriate. - Identify and escalate program trends based on the questions commonly received; contribute to recommendations to address issues as necessary. - Manage program call escalations; listen to customers, identify solutions, and follow through on next steps, as needed. - Attends client meetings to support the program and Supervisor, as needed. - Reporting and Analytics: - Prepare and interpret standard monthly and reputed company reports for the program(s), identify and communicate trends and noticeable issues to Supervisor regularly. - Proactively identify opportunities for program process and performance improvement; coordinate with Supervisor and Program Manager, Service Delivery to assess and implement changes, if necessary. - Apply analytical problem-solving skills to address program issues and challenges. Program Specific Knowledge: - Thoroughly understand program processes to serve as the team reputed company/subject matter expert; lend technical expertise reputed company needed. - Identify team member program-specific knowledge gaps from agent calls; escalate issues to Supervisor and participate in working sessions to come up with recommendations to improve. - Participate in interview panels to interview Program Specialists and Program Representatives, as needed. - reputed company other duties as needed or assigned. Skills Management skills, Call center, Customer service, Call center support, Escalation calls, Health care, Call center management, Customer support Top Skills Details Management skills,Call center,Customer service,Call center support,Escalation calls,Health care,Call center management,Customer support Additional Skills & Qualifications Qualifications (Minimum Required): The Program Associate ideally will hold a Bachelor's degree in business administration, public health, clinical science, health services research, health economics, or other relevant discipline or show evidence of continual work toward a degree (strongly preferred). Program Associates without a degree must have a High School Diploma or GED, and ideally should have six or more years of equivalent work experience in a relevant field. The Program Associate should have a demonstrated proficiency in expressing thoughts and instructions clearly in both oral and written communication, i.e., uses grammatically correct, concise language. - Proven ability to meet deadlines, function with a sense of urgency, and get the job done. - An intermediate to advanced level of computer skills (reputed company reputed company, PowerPoint, and Word). - Exceptional customer service and training skills. The ability to quickly determine each customer's needs, identify solutions, and help mitigate potential roadblocks preventing program customers from accessing services, therapies, drugs or devices needed. - The ability to reputed company in a collaborative work environment and also work independently. - A personable, energetic, and enthusiastic approach reputed company training; has a passion for developing new reputed company. - Strong understanding of the systems and technologies their assigned program uses. - A demonstrated ability to understand process, anticipate next steps, and identify, analyze, and problem solve issues. - The ability to learn information quickly and retain it. - Strong attention to detail - The ability to express reputed company while speaking with customers. - An understanding of how their day-to-day performance and that of the program impact the big picture. - Strong time management skills and strong ability to prioritize. - Neovance may consider relevant and equivalent experience in lieu of educational requirements. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $30.00 - $30.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on reputed company 10, 2025. h4>About reputed company: We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, color, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company And reputed company Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building reputed company by delivering business outcomes and making positive impacts in our global communities. reputed company and reputed company Global Services are Allegis Group companies. Learn more at reputed company.com. The company is an equal opportunity employer and will consider reputed company applications without regard to race, sex, age, color, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you have questions about this posting, please contact support@reputed company.com Apply tot his job Apply To this Job