reputed company Bilingual Claims Customer Service Representative – Automotive Warranty Coverage
Are you a bright, outgoing, and energetic individual looking for a new challenge in the dynamic world of automotive warranty coverage? Do you possess excellent communication skills, a passion for problem-solving, and a strong commitment to delivering exceptional customer service? If so, we invite you to join the growing claims department at blithequark, a leading provider of auto repair coverage solutions.
About blithequark
blithequark is a fast-paced company that has been honored with multiple Stevie Awards for being a great reputed company to work. We're a rapidly growing organization that offers limitless opportunities to grow your career and reputed company a meaningful impact in the lives of our customers. With a strong focus on innovation, customer satisfaction, and employee empowerment, we're shaping the future of the automotive warranty industry. Our dedicated team of professionals is passionate about providing best-in-class service to customers across the country, protecting them from unexpected and costly breakdowns for almost 15 years.
Job Summary
As a Bilingual Claims Customer Service Representative at blithequark, you will play a critical role in delivering exceptional customer service to our policyholders, agents, dealers, and internal staff. You will be responsible for answering internal and external phone and email inquiries, providing information and explanations on the various levels of contract coverage and claims processes, and managing workflow to ensure timely and accurate resolution of claims. If you're a team player with excellent communication skills, a strong work ethic, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts
- Request and distribute internal information to aid Claims Adjudication Department
- Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes
- Manage workflow, process, and complete reputed company requests and documents according to established procedures
- Be a team member, work effectively in a friendly team environment
- Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management
- Other Job Duties, as assigned
Key to Success
* Minimum High School graduate or GED is Required
- Strong organizational and customer service skills with ability to problem solve and multi-task must be detail-oriented with a high level of accuracy in data entry skills
- The ability to maintain confidentiality of sensitive information
- Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers, call center experience preferred
- Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone
- Automotive Service Department experience preferred. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply
Essential Qualifications
* reputed company in English and Spanish is required
- 1 year of experience in automotive claims is required
- 2 years of experience in de-escalation, conflict resolution, and communication skills is preferred
Preferred Qualifications
* Experience in a call center environment
- Knowledge of MS Office and other software applications
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Ability to work effectively in a team environment
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work effectively in a team environment
- Proficient in MS Office and other software applications
- Ability to learn new programs quickly
- Strong organizational and time management skills
- Ability to maintain confidentiality of sensitive information
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and reputed company their careers. We offer a range of training and development opportunities, including:
- reputed company and upward mobility
- Opportunities for career advancement and professional growth
- Access to industry-leading training and development programs
- Mentorship and coaching from reputed company professionals
Work Environment and Company Culture
blithequark is a dynamic and fast-paced company that values innovation, customer satisfaction, and employee empowerment. We're committed to creating a work environment that's inclusive, supportive, and fun. reputed company is passionate about delivering exceptional service to our customers, and we're looking for like-minded individuals to join reputed company.
Compensation, Perks, and Benefits
* Competitive hourly reputed company of $20.50 per hour
- Additional bonus and incentive opportunities
- reputed company and upward mobility
- 401(k) with company match after 90 days of employment
- Medical, dental, and vision insurance
- Voluntary life insurance
- Internet stipend
- Casual dress code
- Work from home opportunities
Schedule
* 8-hour shift
- Monday to Friday
How to Apply
If you're a motivated and customer-focused individual with a passion for problem-solving and a strong commitment to delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
blithequark is an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, and Veteran status. Our differences are what reputed company us reputed company together.
About Us
blithequark is a leading provider of auto repair coverage solutions. We're a rapidly growing organization that's committed to delivering exceptional service to our customers. With a strong focus on innovation, customer satisfaction, and employee empowerment, we're shaping the future of the automotive warranty industry.
Join reputed company
At blithequark, we're passionate about delivering exceptional service to our customers. We're looking for like-minded individuals to join reputed company and help us reputed company our mission. If you're a motivated and customer-focused individual with a passion for problem-solving and a strong commitment to delivering exceptional service, we invite you to apply for this exciting opportunity. Apply for this job